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Preview window does not show video clips, can only hear audio

Apr 3, 2012 3:23 PM

I have installed Adobe Premier Elements 10 on a external hard drive attached to my laptop.  When I attempt to preview videos that have been moved to the Sceneline, I can only hear them but can not see them as the preview window is black!!

  • Currently Being Moderated
    Apr 3, 2012 4:46 PM   in reply to NinaPrem

    1-Based on past messages, PrEl will not run PROPERLY when installed on anything other than your boot drive... you should only put your video files on an external drive


    2-More information needed for someone to help... click these links and provided the requested information



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    Apr 3, 2012 9:00 PM   in reply to NinaPrem

    Adobe programs are not "portable," in that they do not run on HDD's, that are moved between various machines.


    What was the intent of installing on an external?


    One user, Neale, has installed onto his D:\ (internal HDD), and has not noted any issues, but then Adobe programs really like being installed on C:\. The Projects, media, Scratch Disks, etc., work fine on external HDD's, but the program is not likely to do so.


    I would uninstall from the external, re-install to the C:\, and then use that external for Projects, etc.. This ARTICLE goes into more detail, that might be useful for you.


    Good luck,



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    Apr 4, 2012 7:10 AM   in reply to Bill Hunt

    Bill Hunt wrote:


    One user, Neale, has installed onto his D:\ (internal HDD), and has not noted any issues,


    I'm a far greater heretic than that Bill 


    PRE is installed on my E: drive (the third partition of my first disk). Project files are on I: my second, non-partitioned physical drive. But, as you say, I have no issues with that setup.





    Insanity is hereditary, you get it from your children

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  • Currently Being Moderated
    Apr 4, 2012 7:13 AM   in reply to nealeh

    Ah, obviously my memory is not as good, as it once was. I did not recall the I/O setup correctly.


    Thank you for that clarification.


    I will refrain from my normal comments on partitions, etc., as what you have is working for you, and I'm sure that you have read all my "stuff" before.



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  • Currently Being Moderated
    Apr 4, 2012 7:41 AM   in reply to NinaPrem

    >preview videos


    Once you have the program installed on your internal C drive, and your media on your external drive, you still need to know what KIND of video, so you may insure that your project matches your file


    Read Bill Hunt on a file type as WRAPPER
    What is a CODEC... a Primer
    What CODEC is INSIDE that file?
    Report back with the codec details of your file, use the programs below... a screen

    shot works well to SHOW people what you are doing
    For PC or
    For Mac
    . n-render-

    If you have a red line over the timeline after importing a video and before adding any

    effects... your project is wrong for your video... read above about codecs
    Once you know exactly what it is you are editing, report back with that information...

    and your project setting, and if there is a red line above the video in the timeline,

    which indicates a mismatch between video and project

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