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Export option grayed out

Apr 4, 2012 10:53 AM

Why is the File>Export option grayed out on 2 coworkers machines?

468 Views   4 Replies   Latest reply: Mary Posner, Apr 5, 2012 10:38 AM
 
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  • HeyMikey
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    1. HeyMikey,
    Apr 4, 2012 11:40 AM   in reply to mmurphytech4pub
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    OS? InDesign version? Documents open? Detailed info would be necessary to diagnose your issue.

     
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  • Bob Levine
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    2. Bob Levine,
    Apr 4, 2012 11:42 AM   in reply to mmurphytech4pub
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    Given the lack of information you’ve supplied there’s no way to answer that.

     

     

     

    Bob

     
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  • mmurphytech4pub
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    3. mmurphytech4pub,
    Apr 5, 2012 7:18 AM   in reply to Bob Levine
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    Sorry about that. My coworker is using a MacBook with OS 10.6.8 and InDesign CS5.5.  She has a document open when trying to use the export command. She also has K4 installed on her machine, but was not logged into any servers.

     
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  • Mary Posner
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    4. Mary Posner,
    Apr 5, 2012 10:38 AM   in reply to mmurphytech4pub
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    K4 has the ability to control a lot of what a user can and can't do in a document. I don't remember whether Export was one of the items it could control, and I know there's a new version (or two) of K4 since I last used it.

     

    But here's a simple test. Have her check the document back in or undo the checkout if she hasn't made any changes. Check it out on your computer. Does the Export option show for you? Now undo the checkout. Go back to her computer, log her out of K4, and log in on her computer using your log-in. Check out the document. If Export shows for you on her machine, but not for her, odds are something needs to be fixed in her user account, and you'll need to contact your K4 administrator to do that.

     

    If it doesn't work under either account, it's probably an issue with that specific machine, and I'd check that you have the same plug-ins turned on and off, and that you have the same versions of the K4 plug-ins.

     
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