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Editing Tags is Crash-Tastic!

Apr 3, 2012 8:47 PM

Tags: #bugs #metadata #scripts #adobe_story #unable_to_delete

My Love Story with Adobe Story is in trouble. I am a tad frustrated by frequent crashes. Here is what happens:

 

I wish to edit the tags added manually by another user with whom the project/script was shared.

  1. Ctrl+double clicking tagged elements opens the edit tag dialog box.
  2. Clicking the trash can icons next to the appropriate tags, deletes the tag.
  3. Clicking the 'Close' button closes the dialog box
  4. Story returns to the script.

 

So far, so good..BUT 50% of the time Story will report an "Unrecoverable Error" when returning to the script.

Capture.PNG

 

There DOES NOT seem to be a pattern to the crash. Here are a few additional details that may be of assistance:

 

  • Scripts were imported from Final Draft 8
  • There are less than 100 tags spanning 8 tagging categories
  • Although I am not positive, the crashes seem to happen on both the default tagging categories as well as the custom categories.
  • This issue applies to Build 854 and Build 870
685 Views   4 Replies   Latest reply: Ayushi_Agarwal, Apr 25, 2012 6:41 AM
 
Replies
  • AnubhavRohatgi
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    1. AnubhavRohatgi,
    Apr 3, 2012 11:35 PM   in reply to fxmurphy
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    Sorry to hear of this issue. Can our QE team spend sometime with you to isolate this issue?

     

    Can you propose a time that might work for you?

     

    --Anubhav

    Regards,

     

    --Anubhav

     
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  • Ayushi_Agarwal
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    2. Ayushi_Agarwal,
    Apr 4, 2012 12:08 AM   in reply to AnubhavRohatgi
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    Hi,

     

    Apologies for the inconvenience.

     

    We tried out the steps you mentioned and are able to see the issue. The issue is logged and our development team is looking into it.

      

    I will update you whenever the fix for this bug will be available in our release.

      

    Thanks

    Ayushi

    Adobe Story Team

     
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  • fxmurphy
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    3. fxmurphy,
    Apr 4, 2012 11:50 AM   in reply to Ayushi_Agarwal
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    Wow! Many thanks for your prompt response. We are using Story, OnLocation (Prelude), PPro6 and AE6 extensively in production and doing our best to utilize the metadata to streamline our workflow. Any workaround etc. you guys come up with would be greatly appreciated.

     

     

     

    Regardless, I do appreciate your time, effort and consideration.

     

     

     

    Patrick Murphy

     

    Compositor | VFX Producer | VFX Supervisor

     

     

     

    p  661.288.1096

     

    c  310.927.6583

     
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  • Ayushi_Agarwal
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    4. Ayushi_Agarwal,
    Apr 25, 2012 6:41 AM   in reply to fxmurphy
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    Hello,

     

    We have fixed the issue in our last update (23-Apr-2012) and it should work fine now.

     

    Can you please try it at your end and if you still face any issue mail me back.

     

    Thanks

    Ayushi

     
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