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RZ_VNG
Currently Being Moderated

Acrobat 8 printing old version of a file???

Mar 27, 2012 8:08 AM

We have an Adobe Acrobat document that was recently changed with a new logo and some extra text on the form.  When a user opens the form with Acrobat 8, the form looks fine, but when you click the Print Button, An OLD version of the file actually opens in the Print Preview Windows and actually prints to the printer the old way.  Old way shows old logo and no added text etc.  If we open the same file in Reader 9, it seems to work fine though. Obviously we can just use Reader 9 to get around the issue, but we would rather just have this work correctly in Acrobat. 

 

Anyone have any idea why this would be happening?  I have heard that it happened in this office before, but I don't know what they did to fix it and can't seem to duplicate it on another machine. 

 

Thanks in advance

 
Replies
  • Currently Being Moderated
    Mar 27, 2012 8:39 AM   in reply to RZ_VNG

    It could be a bug in Acrobat and Reader 8 that was fixed in Acrobat and Reader 9.

     
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  • Currently Being Moderated
    Mar 27, 2012 1:25 PM   in reply to RZ_VNG

    Version 8 of Acrobat is old and unsupported.

     
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  • Currently Being Moderated
    Mar 27, 2012 4:08 PM   in reply to RZ_VNG

    A question and thing to try:

    Ques: Have you updated AA8? There are many subversions of AA8 and if you are running AA8.0, that may be the problem.

    Try: Use Save As for the file to remove the old content and then close it, reopen, and try the print again.

     
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  • Currently Being Moderated
    Mar 28, 2012 6:15 PM   in reply to RZ_VNG

    Just wondering - how was the PDF "updated"?

    If this was done by using a Button field for logo and a text field for the new text neither of this will print to hardcopy by default.

    In the upper right of the Print dialog there is a drop-down with choices to permit printing comment annotations, etc.

     

     

    Be well...

     
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