We have an Adobe Acrobat document that was recently changed with a new logo and some extra text on the form. When a user opens the form with Acrobat 8, the form looks fine, but when you click the Print Button, An OLD version of the file actually opens in the Print Preview Windows and actually prints to the printer the old way. Old way shows old logo and no added text etc. If we open the same file in Reader 9, it seems to work fine though. Obviously we can just use Reader 9 to get around the issue, but we would rather just have this work correctly in Acrobat.
Anyone have any idea why this would be happening? I have heard that it happened in this office before, but I don't know what they did to fix it and can't seem to duplicate it on another machine.
Thanks in advance
I agree, but their seems to be a fix for it somewhere...I just haven't found it yet. Perhaps the fix was jut upgrading, which we plan to do anyway. Just found this very strange and wondered if anyone else ever came across this.
I understand what you mean, but I wasn't calling Adobe asking for technical support. I was asking if any other users in the support forum have run in to this issue before and had a fix. I have inherited multiple versions of Acrobat at this company with single licensing so I have to work with what I am given. Once I get apporval on volume licensing then hopefully this will be a non issue. Until then, I have to help my users with what they have, which is Acrobat 8; and still have to ask if anyone has seen this issue before?
A question and thing to try:
Ques: Have you updated AA8? There are many subversions of AA8 and if you are running AA8.0, that may be the problem.
Try: Use Save As for the file to remove the old content and then close it, reopen, and try the print again.
Just wondering - how was the PDF "updated"?
If this was done by using a Button field for logo and a text field for the new text neither of this will print to hardcopy by default.
In the upper right of the Print dialog there is a drop-down with choices to permit printing comment annotations, etc.
Good job and a big Thank You to CtDave. I saw the users issue, then walked away from his pc and didn't even think to check for these settings. He has yet to confirm if this fixed his issue, but I know that even with Acrobat X on my pc, switching from DOCUMENT to DOCUMENT AND MARKUPS, makes the file show old and new logos (1 placed on top of the other when designed) as well as the text boxes appearing and disappearing. Good catch and thanks again!