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Getting adobe activation error: 256

Dec 23, 2011 6:58 AM

I have downloaded overdrive on to my iPad and I'm getting this error when I that to authorize .

Any help would be wonderful !!!!

Thanks

Holly

2230 Views 26 Replies Latest reply: Manish-Sharma, Apr 4, 2012 1:47 PM

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1. NHirani05,

Dec 23, 2011 7:31 AM in reply to hollycasley

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I'm having the same problem, anyone have ny solutions

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2. tydoggg,

Dec 23, 2011 8:03 AM in reply to hollycasley

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Same problem. Was trying to get read public library ePub books. Got same error when registering with adobe.

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3. Jeff A Wright,

Dec 23, 2011 9:05 AM in reply to tydoggg

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Our activation server is temparily unavailable. I would recommend trying again in a couple of hours.

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4. breezer233,

Jan 5, 2012 9:19 AM in reply to hollycasley

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I'm getting the same error today on my IPhone. Looks like it's been more then a couple hours (since 12/23) has anyone found a solution to this?

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5. MichaelKazlow,

Jan 5, 2012 9:42 AM in reply to breezer233

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I think you need to repost in the Digital Editons forum. What I can add to the discussion is that I was able to activate Overdrive on my iPhone last night after 10 PM EST.

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6. Jeff A Wright,

Jan 5, 2012 11:55 AM in reply to MichaelKazlow

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The activation server is back up so the error 256 would seem to be related to something else. As Michael mentioned I would recommend you post your inquiry to the Adobe Digital Editions forum.

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7. red1225,

Mar 10, 2012 11:21 AM in reply to hollycasley

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It's doing this same thing today for my iPod Touch.

Is this a common problem with Adobe?

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8. Jeff A Wright,

Mar 10, 2012 2:18 PM in reply to red1225

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Some of our web services did experience difficulties for a few hours yesterday. The issue was quickly resolved though. Are you still experiencing problems?

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9. red1225,

Mar 11, 2012 12:00 AM in reply to Jeff A Wright

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it worked now- thank you. I gave up yesterday!

Much appreciated.

RG

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10. Caramilk9,

Apr 3, 2012 7:24 PM in reply to hollycasley

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yes we are please help

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11. safaricat2,

Apr 4, 2012 8:15 AM in reply to Jeff A Wright

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I'm still getting the error message. I posted on the digital forums and no one has replied. Is there a help / support number to call?

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12. hollycasley,

Apr 4, 2012 8:34 AM in reply to safaricat2

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when this happened to me, they said it was because their server was down and that all i needed to do was wait
until they fixed it. It took about 1 day to get it fixed. Just keep trying to get authorized about every hour or so until
they fix the server.

Holly

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13. safaricat2,

Apr 4, 2012 8:41 AM in reply to hollycasley

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Thanks Holly!
I'll keep trying. It's been 3 days since I've had this issue, so I hope they can fix it soon.
Cheryl

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14. Jeff A Wright,

Apr 4, 2012 9:14 AM in reply to safaricat2

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We had another outage yesterday during the morning PDT. You can always review the Digital Editions support portal at http://helpx.adobe.com/digital-editions.html as well as contact support at http://www.adobe.com/support/digitaleditions/supportinfo/. To determine if there is currently an outage.

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15. angieclark,

Apr 4, 2012 11:07 AM in reply to Jeff A Wright

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Are you still having problems? I am getting the same error 256 today. I'll keep trying but I cannot even go to www.adobe.com, is that unusual?
Thanks,
Angie

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16. Jeff A Wright,

Apr 4, 2012 11:13 AM in reply to angieclark

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No the activation server is available today. If you are still experiencing difficulties I would recommend either contacting support from the link above or post your specific difficulties in the Adobe Digital Editions forum - http://forums.adobe.com/community/adobe_digital_editions.

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17. safaricat2,

Apr 4, 2012 11:15 AM in reply to angieclark

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I am still getting the error 256. I did a live chat but they don't do the support. I had to create a support case & submit. I am on Adobe.com on both my iPad & my computer so I am not having problems there. Are you getting the error on your iPad in Overdrive while trying to authorize Adobe so you can download books?
Cheryl

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18. safaricat2,

Apr 4, 2012 11:18 AM in reply to Jeff A Wright

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I did post over in the link you gave but there has been no reply yet...

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19. angieclark,

Apr 4, 2012 11:23 AM in reply to Jeff A Wright

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Thank you I'll try the other forum since I cannot access the help link. How often does adobe employers look at those questions? Someone posted 2 days ago with the same issue and it has not been answered.
Thanks,
Angie

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20. angieclark,

Apr 4, 2012 11:28 AM in reply to safaricat2

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Yes I am, overdrive worked very well until a few days ago. I cannot even open adobe.com from my iPad or another computer it says something about the server is not responding. I'm not sure if that is a problem on my end or adobe.

Angie

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21. safaricat2,

Apr 4, 2012 11:48 AM in reply to angieclark

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Have you tried unplugging your router for 5 seconds or more to disable your Internet then plug back in and try to see if you can access the server. Sometimes that helps me when I have Internet issues.

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22. angieclark,

Apr 4, 2012 12:59 PM in reply to safaricat2

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I did try that and no luck, I am able to visit any other websites just not adobe.com. Any other suggestions?

Angie

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23. Jeff A Wright,

Apr 4, 2012 1:04 PM in reply to angieclark

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If you aren't able to access Adobe.com on two different devices utilizing the same ISP. I would recommend contacting your ISP. Is your router also your cable modem? Even then failures as specific as not being able to access a particular site will either be within your router settings or something on your Internet Service Providers end.

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24. angieclark,

Apr 4, 2012 1:06 PM in reply to Jeff A Wright

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Router and modem are different, I will give our provider a call and let you know.
Thanks,

Angie

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25. angieclark,

Apr 4, 2012 1:31 PM in reply to Jeff A Wright

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Internet provider says everything is working properly. At one point today I was able to access adobe cache page from yesterday afternoon on a desktop in our house. Any other suggestions?
All your time and effort is greatly appreciated.

Angie

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26. Manish-Sharma,

Apr 4, 2012 1:47 PM in reply to angieclark

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go to Start menu -->typr "cmd" and press enter.

Command prompt will open up, typr this command "ping activate.adobe.com"(without apostrophe) and let us know what comes up

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