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cannot open new illustration in trial version- suggestions?

Apr 4, 2012 1:15 PM


  • Currently Being Moderated
    Apr 4, 2012 1:18 PM   in reply to Teejf

    Which illustration are you trying to open ,


    HAve you tried creating the new document.


    Where is the fie saved , is it happening with one file ar all the file?

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  • Currently Being Moderated
    Apr 4, 2012 2:13 PM   in reply to Teejf



    You may try the following (you may have tried/done some of them already) and see whether it helps:


    1) Close down Illy and open again;

    2) Restart the computer;

    3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup;

    4) Move the folder with Illy closed;

    5) Look through and try out the relevant among the Other options;


    You have probably been through 1) and 2) already, and 5) is more unlikely.


    Even more seriously, you may:


    6) Uninstall, run the Cleaner Tool, and reinstall.


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