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Old serial # not working to reinstall CS2 on new computer

Apr 4, 2012 3:44 PM

I installed all the disks for my old CS2 software on my new computer but when I open the individual programs, they give me an error reading "User name, organization, serial number is missing or invalid.  Application cannot continue and must now exit."  I spoke to an adobe representative who said that CS2 would not fuction with my new Windows 7 OS.  Is there any way to get the older version to work with the Windows 7 or is it incompatible?  I have the old serial number, coupon code (it was a student version), and customer ID #.  Thanks in advance for your help!

  • Currently Being Moderated
    Apr 5, 2012 7:48 AM   in reply to LeslieKatzman

    Did you run in compatibility mode for WinXP? If not, please do. The issue is simply that the data is actually there, it's just in the wrong place. Only inputting it in legacy mode will store it in the right location in the registry. and of course you will have to run as admin, turn off UAC and system protection as wel las any third-party security tools to avoid possible inetrference.



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    Apr 5, 2012 8:30 AM   in reply to LeslieKatzman

    delete the cache.db file located in


    MAC OSX:-   /Library/Application Support/Adobe/Adobe PCD/cache/

    Windows:-  C:/ Program Files\Common Files\Adobe\Adobe PCD\cache

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    Apr 7, 2012 11:02 PM   in reply to LeslieKatzman

    RE-install the software, no need to uninstall...


    also check your system time clock it should be PST

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