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BenAllroundTeam
BenAllroundTeam
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InDesign crashes at startup

Mar 29, 2012 8:24 AM

Hi there,

 

since installing OSX lion my InDesign 5.5 crashes at startup. I tried renewing permissions, but that dind't work.

Maybe someone here knows, how to fix this.

 

http://pastebin.com/aKWJJsJ9

 

Thanks for your help!

17574 Views   20 Replies   Latest reply: John Hawkinson, Apr 5, 2012 11:48 AM
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  • John Hawkinson
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    Jun 25, 2009
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    1. John Hawkinson,
    Mar 29, 2012 11:13 PM   in reply to BenAllroundTeam
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    Did you trash your preferences?

    Trash, Replace, Reset, or Restore the application Preferences: http://forums.adobe.com/thread/526990

     
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  • BenAllroundTeam
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    2. BenAllroundTeam,
    Mar 30, 2012 12:18 AM   in reply to John Hawkinson
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    Hi John and thanks for the reply. Yes, actually i did trash the preferences, but it didnt help.

     
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  • John Hawkinson
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    Jun 25, 2009
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    3. John Hawkinson,
    Mar 30, 2012 12:23 AM   in reply to BenAllroundTeam
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    Did you install Java?

    Try a different user account?

     

    If that doesn't fix it, I'd reinstall InDesign. OS upgrades can be troublesome, and an ID uninstall/reinstall doesn't take that long anyhow.

     
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  • BenAllroundTeam
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    4. BenAllroundTeam,
    Mar 30, 2012 12:38 AM   in reply to John Hawkinson
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    Hi John,

     

    Java is up and running. Uninstalled/reinstalled ID twice. Other user accounts work without any problems. It s really strange...

     
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  • Peter Spier
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    5. Peter Spier,
    Mar 30, 2012 4:54 AM   in reply to BenAllroundTeam
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    Uninstall again, then run the clean tool: Resolve installation problems with CS5 Cleaner Tool and reinstall, or you can wait for John to come back with a list of files/folders to try removing from your user library. Something in there is corrupt.

     
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  • John Hawkinson
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    Jun 25, 2009
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    6. John Hawkinson,
    Mar 30, 2012 5:01 AM   in reply to Peter Spier
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    Wait, wait. I think we don't think the cleaner tool is going to help. As far as I'm aware, it does not remove user-specific state, so if the problem goes with a user account, the cleaner tool won't help...gotta find that list, back in a bit...

     
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  • John Hawkinson
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    Jun 25, 2009
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    7. John Hawkinson,
    Mar 30, 2012 5:06 AM   in reply to BenAllroundTeam
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    Java is up and running. Uninstalled/reinstalled ID twice. Other user accounts work without any problems. It s really strange...

     

    OK, the information that other user accounts work means it really cannot be an installation problem. So reinstalling won't help and Java isn't related to the problem., etc., etc.

     

    As Peter suggested, I have a list of folders/files to remove from your user Library directory. Note that under Lion, you must hold down Option to see the Library folder in the Go menu of the Finder. It is hidden from normal navigation.

     

    Here's my list:

    ~/Library/Application Support/Adobe/Adobe InDesign CS5.5
    ~/Library/Caches/Adobe InDesign
    ~/Library/Caches/com.adobe.InDesign
    ~/Library/Preferences/Adobe InDesign
    ~/Library/Preferences/com.adobe.InDesign.plist
    ~/Library/Preferences/com.adobe.InDesign.plist.lockfile
    ~/Library/Saved Application State/com.adobe.InDesign.savedState

     

    So try quitting InDesign, getting rid of all of those (you can move them to a temp. folder on the Desktop instead of deleting them just to be safe!), and then restarting.

     
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  • Peter Spier
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    8. Peter Spier,
    Mar 30, 2012 5:14 AM   in reply to John Hawkinson
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    John Hawkinson wrote:

     

    Wait, wait. I think we don't think the cleaner tool is going to help. As far as I'm aware, it does not remove user-specific state, so if the problem goes with a user account, the cleaner tool won't help...gotta find that list, back in a bit...

    OK, I've never had to run the tool on any of my systems, and I'm on Windows, so I don't know for sure, but I've always assumed it would remove all traces, including user profile or library folders (the uninstallers will do that, if you tell them to). I've got a test system to break down in the next month or two, though, so I'll try to remember to run the tool and see what happens before I restore my clean image.

     
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  • BenAllroundTeam
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    9. BenAllroundTeam,
    Mar 30, 2012 7:54 AM   in reply to John Hawkinson
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    Hi John,

     

    thanks a lot for your help, deleting the files worked. ID is running smooth again, even without reinstalling.

     
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  • BenAllroundTeam
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    10. BenAllroundTeam,
    Mar 30, 2012 7:57 AM   in reply to Peter Spier
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    Hi Peter,

     

    thanks for the help, Johns tip worked out quite well, no crashes anymore.

     
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  • Peter Spier
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    11. Peter Spier,
    Mar 30, 2012 4:14 PM   in reply to BenAllroundTeam
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    That's great.

     
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  • BenAllroundTeam
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    12. BenAllroundTeam,
    Apr 5, 2012 6:00 AM   in reply to Peter Spier
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    Hi Peter,

     

    believe it or not but right now i've got the same Problem with Photoshop. If i open a psd file, photoshop crashes almost instantly.

     

    Any suggestions, what it could be this time?

     

    I will post the crash report in a minute.

     

    Thanks a lot

     

    Ben

     
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  • Peter Spier
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    13. Peter Spier,
    Apr 5, 2012 6:34 AM   in reply to BenAllroundTeam
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    Do you run Suitcase?

     

    Have you tried trashing the Photoshop prefs? I think there's just one file for them.

     
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  • BenAllroundTeam
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    14. BenAllroundTeam,
    Apr 5, 2012 6:57 AM   in reply to Peter Spier
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    Hi Peter,

     

    just trashed the preferences, it didnt help.

     

    Here is the crash report:

     

    http://pastebin.com/mF63A2fC

     

    Thanks for the help!

     
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  • BenAllroundTeam
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    15. BenAllroundTeam,
    Apr 5, 2012 7:11 AM   in reply to Peter Spier
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    almost forgot, i dont use suitcase...

     
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  • Peter Spier
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    16. Peter Spier,
    Apr 5, 2012 7:27 AM   in reply to BenAllroundTeam
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    John is the main man for this, but it looks to me like the problem is in Font Xplorer, so most likely either there is a bad font on the system, or there's an incompatibility. You might want to see if there are updates, or remove the auto-activation plugins.

     
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  • BenAllroundTeam
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    17. BenAllroundTeam,
    Apr 5, 2012 7:29 AM   in reply to Peter Spier
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    Hi Peter,

     

    good idea, i thought about a font problem,too. Where do i remove the plug ins?

     
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  • Peter Spier
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    18. Peter Spier,
    Apr 5, 2012 7:38 AM   in reply to BenAllroundTeam
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    There should be plugins folders for each application. I'm on Windows, so I can't tell you where, exactly, to look on your Mac.

     
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  • BenAllroundTeam
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    19. BenAllroundTeam,
    Apr 5, 2012 8:27 AM   in reply to Peter Spier
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    Hi Peter,

     

    i just updated fontexplorer to the latest free version 1.2.3 and it seems to work now.

    Thanks for the fast reply, very much appreciated!

     

    Ben

     
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  • John Hawkinson
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    Jun 25, 2009
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    20. John Hawkinson,
    Apr 5, 2012 11:48 AM   in reply to Peter Spier
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    Peter Spier wrote:

     

    John is the main man for this, but it looks to me like the problem is in Font Xplorer, so most likely either there is a bad font on the system, or there's an incompatibility. You might want to see if there are updates, or remove the auto-activation plugins.

    Looks like it got straightened out, but yes, the crash was clearly in Font Xplorer.

     

    good idea, i thought about a font problem,too. Where do i remove the plug ins?

    At the end of the crash report it tells you where the files are:

     

    0x111bb3000 -        0x11249aff7 +FontExplorer X Pro for Photoshop CS5 (3.2.1 - ???) <C8383148-9AB8-2C07-43C6-3B19E7D0E0B6> /Applications/Adobe Photoshop CS5.1/*/FontExplorer X for Photoshop CS5.plugin/Contents/MacOS/FontExplorer X Pro for Photoshop CS5

     

    So in this case: /Applications/Adobe Photoshop CS5.1/Plug-Ins/FontExplorer X for Photoshop CS5.plugin

     
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