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tracyb620
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Can't Open file

Apr 4, 2012 5:05 PM

Ever since I upgraded to Adobe Reader X, I can't seem to open a file from my email. I have to download it to my hard drive first, then it will allow me to open it. I've never had this problem before. I have version 10.1.2. I've checked for updates and there are none. Please help!

582 Views   3 Replies   Latest reply: Pat Willener, Apr 6, 2012 12:47 AM
 
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  • Pat Willener
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    1. Pat Willener,
    Apr 4, 2012 9:01 PM   in reply to tracyb620
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    What is your operating system and email client?

     

    What happens when you try to open a PDF file attached to an email message?

     
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  • tracyb620
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    2. tracyb620,
    Apr 6, 2012 12:43 AM   in reply to Pat Willener
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    Windows 7 and MSN.When I try to open it is says "running security scan" and then does nothing.

     

    Teresa

     

    [private information removed]

     
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  • Pat Willener
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    3. Pat Willener,
    Apr 6, 2012 12:47 AM   in reply to tracyb620
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    Sorry, I don't know how MSN works - is that a browser-based email client?

     

    "Running security scan" sounds like some antivirus software doing that; what security software do you have installed?

     

    P.S. this is a public forum; when replying to the email notifications, please remove the original message that contains your email address in the headers.

     
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