We use Photoshop and Priemere Elements on 100+ machines througout our organisation. Ive had a few issues with students deactivating the existing install.. Is there a way we can prevent them from doing this? Something along the line of greying out the menu option like we can with the Updates and Registration options..
Could you please confirm is it a volume serial key or the retail serial key you are using.
If its volume serial key then there is no activation required, hence not de-activation will be present in the UI.
Also, confirm the Operating system.
Yes it is a volume key as part of the Digital Schools Collection. Ive followed the instructions Adobe supplies to do silent instalations, and your right there is no activation required. However the Deactivate option is still present.
We deploy it to both XP and Win7x64 workstations.
If the de-activate is enable in all the systems then its a serial number issue and you have to contact the Adobe support for it.
But if the behaviour is not with all the systems then its a installation issue and you can try the installation again.
One thing i would like to inform you that if anyone de-activates the serial number then Serial number will get deactivated for that specific system only and the other systems will continue to work.
Its on all systems yeah..
I realise it only effects the one machine but in this case I am talking about students. And if they can fid a way to get out of working on a project, they will. Suddenly they deactivate machines accross a whole lab and somebody has to do up a service request for a technician to come and reactivate them...
Ill try and get in touch with Adobe about it, I thought Id ask here first as the answers here are usually a lil bit quicker and more usefull..
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