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MikeMalaika
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Downloading Mac version and Getting Win version of paid for elements 10

Apr 5, 2012 3:31 PM

I tried to download Elemets 10 - paid for not trial, and selected the win/mac download option.  The file that downloaded is a win exe file.  What now?  Why did I get a win version when I want a mac version and how do I fix it please?

 
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  • Currently Being Moderated
    Apr 5, 2012 3:44 PM   in reply to MikeMalaika

    If you follow the options listed in http://forums.adobe.com/message/3980334#3980334 do you see an option for the Mac installer to download or only Windows?

     
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  • Currently Being Moderated
    Apr 5, 2012 4:17 PM   in reply to MikeMalaika

    The link provided above will take you to the steps to open your account and access the downloads you have available.  This will allow you to verify that you do not have the Mac download available to you within your account already.

     

    Alternately you can contact our support team who can look up your order and verify you purchased the correct version of the software.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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