I am building a trial quiz to learn what Captivate offers "out of the box" for multiple-choice quizzes. Right now I just have a one question quiz. When I am trying to edit the Quiz Results Page by deselecting some display options like "Display Accuracy" or "Display Total Number of Questions" , I get a window that says "A fatal error has occured. Adobe Captivate has tried to save all of your work in the respective project folders as ".cpbackup files". Please restart Captivate."
I have restarted Captivate (in normal mode and as an administrator) and restarted my computer. Nothing seems to fix this problem.
Are you deselecting these options from the Quiz Result Messages dialog box, rather than just deleting the captions from the Quiz Results slide?
When you say you restarted Captivate "in normal mode and as an administrator", did you launch Captivate by right clicking on the Captivate icon and choosing Run As Administrator from the context menu? (I'm assuiming you are on Win7 or Vista.) Having admin privileges on your machine is not the same as Run As Administrator.
Another thing you can try is to delete your Preferences folder and see if that helps. If you can tell me what OS version you are on?
Thank you for your quick response.
I am deselecting these options from the "Quiz Properties" menu (one of the tabs to the right of the Properties Inspector). I am not deleting the captions from the Quiz Results Slide.
Yes, I launched Captivate by right clicking on the Captivate icon and choosing Run as Administrator.
I am on Windows 7.
How do I delete my Preferences folder?
OK. Sounds like you're doing everything correctly.
To delete your Preferences folder in Win7:
1. Close down Captivate.
2. Go to C:\Users\[user]\AppData\Local\Adobe\Adobe Captivate 5.5 and delete the Captivate 5.5 folder entirely
3. Relaunch Captivate. It will create a new set of preferences in a new Captivate 5.5 folder at the same location. If you had any Workspaces or custom preference settings, these will have been wiped out.
Sometimes this will restore stability to Captivate. If this doesn't do so in your case, there may be some other issue that is causing the problem. For example, do you have Captivate installed on some special type of corporate IT environment where they don't allow you to have your My Documents folder on the local PC hard drive? You can check this by going to Edit Preferences, and then checking the file paths shown under General Settings for Default Locations.
OK. Unfortunately, I'm out of ideas. There must be something on your PC that is conflicting with Captivate. Some software driver perhaps. In any case, the only way to resolve this might be to contact Adobe Support.