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Sven Patrick Kohlmeier
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I can't update Acrobat 9.3.0 to 9.5

Mar 1, 2012 4:08 AM

Tags: #update #acrobat_9 #error:1108 #no_internet_connection

Hi,

 

after De-installing my Creative Suite 3, Acrobat 9.3.0 needed to be installed again, which I correctly did.

 

But now, I have a problem with the Update from 9.3.0 to 9.5.

It ends with an Error 1108, which says something about the internet connection, but this is working fine.

Even with the downloaded Installer from the Adobe-Webpage, it won't work.

 

Bildschirmfoto 2012-02-27 um 12.44.11.png

 

Would be nice to get some help "in here"...!!  :-)

 

Working on an iMac with 10.7.3

 

Thanks

Sven

845 Views   12 Replies   Latest reply: Duncantho, Apr 7, 2012 10:04 PM
 
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  • Bill@VT
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    1. Bill@VT,
    Mar 4, 2012 4:56 PM   in reply to Sven Patrick Kohlmeier
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    If the MAC is like the PC, you can do the updates from the help menu. If that does not work you have to download the updates from Adobe at http://www.adobe.com/support/downloads/product.jsp?product=1&platform= Macintosh. On the PC, they have to be installed in order -- they are not cummulative.

     
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  • Sven Patrick Kohlmeier
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    2. Sven Patrick Kohlmeier,
    Mar 5, 2012 1:47 AM   in reply to Bill@VT
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    Hi Bill,

     

    i tried both ways, but they did not work. On friday I tried it once more and, what can I say, IT WORKED FINE...!!  :-)

    Haven't done anything different...!! :-)

     

    So it is fine now..!! TY for your answer.

     

    Sven

     
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  • Bill@VT
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    3. Bill@VT,
    Mar 5, 2012 7:13 AM   in reply to Sven Patrick Kohlmeier
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    Sometimes a reboot or just shutting down and taking a break does wonders, even for the computer I guess. Did you give it a beer?

     
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  • Sven Patrick Kohlmeier
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    4. Sven Patrick Kohlmeier,
    Mar 5, 2012 7:22 AM   in reply to Bill@VT
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    No, but I had one on friday...!!  :-)

    Maybe that helped...!!

     
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  • warnoh
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    5. warnoh,
    Mar 7, 2012 7:23 AM   in reply to Sven Patrick Kohlmeier
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    Getting the same thing with Acrobat X. The Mac is most assuredly online. It would be ever so nice if Adobe could provide us with system standard installers, or even a DMG. Or even, you know, installers that worked.

     
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  • David Kastendick
    3,110 posts
    Apr 7, 2010
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    6. David Kastendick,
    Apr 5, 2012 8:49 AM   in reply to warnoh
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    Good day warnoh,

     

    You can download the latest Acrobat X updates here: http://www.adobe.com/support/downloads/product.jsp?product=1&platform= Macintosh

     

    The 10.1.2 update is a DMG file and is comprehensive.

     

    Sorry for the trouble you've had.

     

    Kind regards,
    David

     
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  • warnoh
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    7. warnoh,
    Apr 5, 2012 9:23 AM   in reply to David Kastendick
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    David - worked perfectly. Thanks!

     
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  • Duncantho
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    8. Duncantho,
    Apr 5, 2012 10:23 PM   in reply to warnoh
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    Well so far nothing works for me. Tried the updater prompted by Acrobat to go from 9.3.0 to 9.5.0 and it freezes. Went to the updater download page, where there seems to be no one-step upgrade available but a long succession of incremental ones.

     

    I've got as far as 9.3.3 only to be presented with a message that I must "Wait For App Shutdown Title", whatever that is. I'm told, "Please click OK when other apps have stopped". What other apps? Stopped what? I click occasionally but nothing happens.

     
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  • Bill@VT
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    9. Bill@VT,
    Apr 7, 2012 4:43 AM   in reply to Duncantho
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    Were you logged in as the administrator and have AV disabled?

     
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  • Duncantho
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    10. Duncantho,
    Apr 7, 2012 1:21 PM   in reply to Bill@VT
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    I eventually succeeded by doing 12, yes 12, incremental updates - and by clicking Cancel on the several occasions when presented with the mysterious instruction "Wait For App Shutdown Title". (Waiting simply paused the process, while "cancelling" let it proceed.)

     

    I don't know what AV is but, yes, I was logged in as the administrator.

     
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  • Bill@VT
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    11. Bill@VT,
    Apr 7, 2012 5:56 PM   in reply to Duncantho
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    AV is anti-virus. One thing that speeds up the incremental updates is to not reboot until the last one. The updates from the help menu should normally work and those have some cummulative aspects. Not sure why the are not available like the other updates.

     
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  • Duncantho
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    12. Duncantho,
    Apr 7, 2012 10:04 PM   in reply to Sven Patrick Kohlmeier
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    Thanks for the explanation, Bill. I don't use AV. I never even thought to reboot between updates, except in the sense of relaunching the program itself just to verify that they were taking effect.

     
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