Adobe Community: Missing font in one file, but not another?

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1. Steve Werner,

Mar 29, 2012 1:07 PM in reply to visualhorizons

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It wouldn't be uncommon for someone to have more than one copy of a common font like Helvetica installed. Particularly if you're on a Mac. Start by telling us what version of InDesign, and what OS version.

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2. [Jongware],

Mar 29, 2012 1:10 PM in reply to Steve Werner

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.. and what font management software ... (Because that seems like A likely source of the problem.)

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3. Petteri_Paananen,

Mar 29, 2012 1:48 PM in reply to [Jongware]

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@OP

Are you sure you really have that Helvetica installed & activated in your system? If you use InDesign CS5 or 5.5 and you have received documents as packages where used fonts have been stored in Document Fonts folder, you may use those fonts in indd-file that has been stored in the same root with Document Fonts folder. If you move your indd out of that root, certain fonts may stop working....

I dont know if this causes your troubles, it´s more likely font management issue but still worth to check if nothing else helps you out.

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4. visualhorizons,

Mar 29, 2012 1:53 PM in reply to Petteri_Paananen

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Thanks for the replies!

I'm using CS5.5. I don't use a font management program. Using Windows 7. I looked in the font folder in the Windows directory, and there's Helvetica. And I've used Helvetica in ID and other programs without a problem.

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5. Daniel Flavin,

Mar 29, 2012 2:47 PM in reply to visualhorizons

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Of the top of my head, I have four Helvetica's installed, not all with the same attributes available. (Roman, Bold, Heavy, Black, 55, 65, 75, 95) If you were able to change a chunk of type to Helvetica, you would have done that from the character panel. If it turned pink, than there was a character style applied before the change which is not available in that particular Helvetica.

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6. Willi Adelberger,

Mar 29, 2012 3:19 PM in reply to Daniel Flavin

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Or that the font before used different names for the style like Regular, Bold, etc and the new font uses different names like those with numbers. When only the font family name is changed it retains in child styles the old style names of the previous font.

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7. Manish-Sharma,

Mar 29, 2012 3:46 PM in reply to Willi Adelberger

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In my perspective , the document in which the helvetica font is coming pink is created by someone else and hasn't been craeted by you.

If this is right then most propabably the font type that is installed on your system is not the same that has been used in the file.

the best option would be to get the package from the person who has created this file which will have all the font

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8. visualhorizons,

Mar 30, 2012 5:47 AM in reply to Manish-Sharma

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I created the file a few years ago on a different computer with an older version of ID. But as far as I know, the file didn't even contain Helvetica before I changed some text yesterday. That's when the pink showed up. I guess it's possible that some small corner of the page had some Helvetica text left over from that old computer.

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9. Petteri_Paananen,

InDesign

Missing font in one file, but not another?

Mar 29, 2012 1:02 PM

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