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jimsup33
jimsup33
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Repeatedly asked to install Flash 11 on IE 9 Windows Home Premium 64 bit

Mar 31, 2012 12:59 AM

Tags: #flash #11 #install_problems #repeated

From my admin account - I successfully install the latest version of Adobe Flash Player 11.  Everything works fine (in that same admin account) until a system reboot.  Then I receive messages from websites stating that they want me to install Adobe Flash.  I do so and all is well until the reboot.

 

I have followed all the instructions on the Adobe main troubleshooting pages from uninstalling, rebooting, reinstalling, rebooting through the deletion of folders at run %appdat%\Adobe - Flash Folder and %\Macromedia and then uninstalling, rebooting, reinstalling etc. 

 

Again, I receive a successful installation message and everything works properly until the reboot.   Looks like a lot of users have had this problem, but I haven't found a clean answer. Thanks in advance for your thoughts.

 

I followed one suggestion and downloaded and ran Secunia PSI and found no older version of Flash Player installed.  I do also have Adobe CS 5 Suite installed. I also started receiving messages from HP Solution Software that it would not operate until the latest version of Adobe Flash is installed.  I uninstalled the HP software pending resolution.  Uninstalls and reinstalls of Flash were not successful after removing the HP software either.

11554 Views   14 Replies   Latest reply: Terry_Br, Sep 23, 2012 5:31 PM
 
Replies
  • Xircal
    753 posts
    Mar 29, 2011
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    1. Xircal,
    Apr 2, 2012 5:48 AM   in reply to jimsup33
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    I'm wondering if perhaps this isn't an installation issue, but rather that Flash somehow becomes disabled after you reboot. That would result in the same error message on sites as you see now.

     

    Could you check by rebooting and then run IE9, click "Tools", then "Manage Add-ons", set the dropdown menu to "Run without permission" and then check to see whether Flash is installed, but not enabled? Here's a screenshot which shows its default location and enabled status.

     

    flash_ie_installation.png

     
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  • Chris Campbell
    8,533 posts
    May 4, 2010
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    2. Chris Campbell,
    Apr 2, 2012 10:26 AM   in reply to Xircal
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    If you find that disabling isn't the issue then we might be running into a broken permissions issue.  I've found that this problem, being prompted to reinstall after reboot, is typically caused by missing or incorrect permissions on either Flash Player folders or registry keys.

     

    Out of curiosity, can you try running the 64bit version of IE9 and see if the Player works there after reboot?

     
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  • Devorah18
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    3. Devorah18,
    Apr 2, 2012 10:39 AM   in reply to Chris Campbell
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    I have tried all this as well and nothing works. Am still being asked to download the most recent version of Flash Player every time I open my browser. Is affecting what I can do at many types of sites, not just ones with video.

     
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  • Chris Campbell
    8,533 posts
    May 4, 2010
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    4. Chris Campbell,
    Apr 2, 2012 10:43 AM   in reply to Devorah18
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    Sorry, but did you try the 64bit version of IE9?  Have you tried testing a different browser (Chrome for example) to see if it also occurs there?

     
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  • Devorah18
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    5. Devorah18,
    Apr 2, 2012 10:59 AM   in reply to Chris Campbell
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    I downloaded IE9 but didn't see a choice between 64 and 32 bit. Where does one find that?

     
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  • Xircal
    753 posts
    Mar 29, 2011
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    6. Xircal,
    Apr 2, 2012 11:37 AM   in reply to Devorah18
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    Devorah18 wrote:

     

    I downloaded IE9 but didn't see a choice between 64 and 32 bit. Where does one find that?

     

    Click Start, then Programs. You should be able to see both versions.

     
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  • Devorah18
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    7. Devorah18,
    Apr 2, 2012 12:08 PM   in reply to Xircal
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    Works on some pages, not others. 

     
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  • jimsup33
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    8. jimsup33,
    Apr 6, 2012 2:40 AM   in reply to Xircal
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    Thanks all for your suggestions.  In response:

     

    1) Flash did not become disabled upon reboot - it remained "enabled."

    2) Was running 64 bit IE, no difference with 32 bit or other browser.

    3) Permissions seem to be fine in all Flash folders -> BUT, they were not correct on the parent folder

        %appdat%\Macromedia. Perhaps the "clean uninstall" directions meant to delete this folder.  I took them to mean delete the contents of this folder.  I changed the permissions to broader rights for all users, followed the clean uninstall directions and then did a full reinstall and have resolved the issue.

     

    Thanks again.

     
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  • PrincessMollie73
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    9. PrincessMollie73,
    Jun 19, 2012 12:05 PM   in reply to jimsup33
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    Hi  jimsup33 ive been having the same problem its driving me nuts i would be grateful if you could describe how you did this

     
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  • Pat Willener
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    10. Pat Willener,
    Jun 19, 2012 9:02 PM   in reply to PrincessMollie73
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    See http://forums.adobe.com/thread/928315

     
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  • PrincessMollie73
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    11. PrincessMollie73,
    Jun 20, 2012 7:00 AM   in reply to Pat Willener
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    yes thanks I managed in the end had a bit of trouble finding the files to delete but got there in the end and everythings working fine so far 

     
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  • Terry_Br
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    12. Terry_Br,
    Sep 8, 2012 5:51 AM   in reply to Pat Willener
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    Hello, I too have experienced the repeating of installing Flash Player after performing a successful install. The PC is running Windows 7 Home Premium 64 bit, Internet Explorer 9.0.8112.16421, and Flash Player 11.4.402.265. The installation of the latest FP indicates a successfull install. Then when going to any site that uses FP, for example, weather.com, yahoo news, youtube, a message window indicates the latest FP needs to be installed.

     

    I've went through the steps in thread 4613512 (FP uninstaller), 928315 (clean install), 987370 (permissions errors), the steps in this thread including deleting the %Appdata%\Macromedia folders prior to the install, removed references to Adobe 7 in the Windows registry (running Adobe 10.1.4). Also checked that Windows Media Player was not installed. It is not. All of the functions in the steps within these threads seemed to complete successfully. No errors or other problems were indicated. Would you have any suggestions on something else to try?  Thank you.

     
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  • Pat Willener
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    13. Pat Willener,
    Sep 8, 2012 8:43 PM   in reply to Terry_Br
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    Maybe you just need to enable it: http://forums.adobe.com/thread/885448

     
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  • Terry_Br
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    14. Terry_Br,
    Sep 23, 2012 5:31 PM   in reply to Pat Willener
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    Pat,

         Sorry for the long delay in getting back with you. Schedule conflicts on the remote system where the error was occurring. Initially there was no Shockwave Flash Object in the add on list. Peformed the install from the suggested link then enabled. That corrected the problem. Thank you for the help.

     
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