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jono2030
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Import problem with LR 4

Apr 5, 2012 10:21 AM

Unable to import raw images from canon 40D into LR 4. using mac OS 10.7.3??

Anyone with an answer or similar situation?

1068 Views   17 Replies   Latest reply: jono2030, Apr 6, 2012 5:25 AM
 
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  • Rikk Flohr
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    1. Rikk Flohr,
    Apr 5, 2012 10:24 AM   in reply to jono2030
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    Card Reader, Direct Camera Connection, or from Disk?

     
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  • jono2030
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    2. jono2030,
    Apr 5, 2012 10:25 AM   in reply to Rikk Flohr
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    tried 2 different card readers and cards

     
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  • Rikk Flohr
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    3. Rikk Flohr,
    Apr 5, 2012 10:28 AM   in reply to jono2030
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    If you copy some images to your hard drive first will they import from there?

     
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  • jono2030
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    4. jono2030,
    Apr 5, 2012 10:34 AM   in reply to Rikk Flohr
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    still does not work

     
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  • Rikk Flohr
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    5. Rikk Flohr,
    Apr 5, 2012 10:38 AM   in reply to jono2030
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    I would try renaming the preference file and letting LR Build a new one.

     

    http://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroo m-4.html

     

    Close LR

    Rename file

    Open LR

    Try to import

     
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  • DdeGannes
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    6. DdeGannes,
    Apr 5, 2012 10:48 AM   in reply to jono2030
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    Surely you could give some info on what you have done thus far?

    We do not even know if your computer/ lightroom recognises the card reader, at what stage does the process fail, are there any error messages displayed. Have you booted Lightroom or are you expecting it to open automatically when the card reader with card is connected to the computer.

     
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  • jono2030
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    7. jono2030,
    Apr 5, 2012 11:00 AM   in reply to DdeGannes
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    LR does recognize card reader, and displays all images ready to import. when i designate a location to import to and hit import, the following window comes up"Some import operations were not performed" then in dialog box says " the following files were not imported because they could not be read IMG_2014.CR2

     
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  • Rikk Flohr
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    8. Rikk Flohr,
    Apr 5, 2012 11:03 AM   in reply to jono2030
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    Sounds like you may have a problem with the permissions at your import destination.

     
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  • jono2030
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    9. jono2030,
    Apr 5, 2012 11:19 AM   in reply to Rikk Flohr
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    hey rikk...do not know what operating system you r operating, but unlike mac os 10.4.11 (my older system still on my laptop) mac 10.7.3 lion does not show a library when you navigate to user>library, so to rename preference is an issue now. LR 4 worked fine prior to installing lion.

    as a test i also tried to open aforementioned images on LR 3, which i still have on my computer running lion, and they also would not import. definitely a LR 4 lion issue i would think!

     
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  • Rikk Flohr
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    10. Rikk Flohr,
    Apr 5, 2012 11:26 AM   in reply to jono2030
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    You may have a corrupt user account. Try creating another user account with full permissions and see if it will work.

     
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  • jono2030
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    11. jono2030,
    Apr 5, 2012 11:26 AM   in reply to Rikk Flohr
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    and how does one correct that? as i said in previous email, i had no problems with LR 4 until i installed lion.  seems like others have had the same issue... http://feedback.photoshop.com/photoshop_family/topics/lightroom_4_does _not_import_raw_jpeg.

     
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  • Rikk Flohr
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    12. Rikk Flohr,
    Apr 5, 2012 11:36 AM   in reply to jono2030
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    This looks like a different issue. That one is for people who import Raw+JPEG, you indicate you were only importing Raw.

    Create a new user account. See if it works.

     
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  • jono2030
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    13. jono2030,
    Apr 5, 2012 11:50 AM   in reply to Rikk Flohr
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    changed user...same problem

     
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  • Rikk Flohr
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    14. Rikk Flohr,
    Apr 5, 2012 12:15 PM   in reply to jono2030
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    To where are you copying them. Internal Drive? External Drive? Other?

     
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  • jono2030
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    15. jono2030,
    Apr 5, 2012 3:03 PM   in reply to Rikk Flohr
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    internal drive

     
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  • Geoff the kiwi
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    16. Geoff the kiwi,
    Apr 6, 2012 12:32 AM   in reply to jono2030
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    Same drive as the App or another?

    In the Finder menu bar, if you hold the Option key when you access the Go menu you will be able to open the Library. Lion is a pain I say!!

     
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  • jono2030
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    17. jono2030,
    Apr 6, 2012 5:25 AM   in reply to Geoff the kiwi
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    Same drive as app.

    Thanks for the info on library...yes lion is not my favorite, was especially pleased to learn that apple works no longer works with it...not!

    I think what I am going to do, when I have a moment, is uninstall lr 4  and then reinstall it again...nothing to lose.

    Looking forward to seeing what other quirks lion presents.

    Thanks for the info.

     

    Sent from my iPad

     
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