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creativesurfacesamanda
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What does "File not readable" error message mean?

Apr 6, 2012 6:34 AM

I am trying to copy/paste art from a supposed "corrupt" file into a brand new document.  When I paste, I get this particular error message: File not readable.  What, exactly, does this mean?

 
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  • Currently Being Moderated
    Apr 6, 2012 9:01 AM   in reply to creativesurfacesamanda

    Well, it probably means what it says: File not readable (or specifically data not readable). The file is almost certainly really damaged and unrecoverable. Other than that of course the copy&paste could become corrupted by external interference like virus scanners....

     

    Mylenium

     
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    Apr 7, 2012 2:02 AM   in reply to creativesurfacesamanda

    Amanda,

     

    When serious things happen, the following list of options may apply. In this case, only some of them are relevant, namely  4) and 6), but to rule out 5) you may try working with only Illy open and everything else shut down. 6) without the Cleaner Tool does not reset the preferences.

     

    1) Close down Illy and open again;

    2) Restart the computer;

    3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup;

    4) Move the folder with Illy closed;

    5) Look through and try out the relevant among the Other options;

     

    Even more seriously, you may:

     

    6) Uninstall, run the Cleaner Tool, and reinstall.

     

    http://www.adobe.com/support/contact/cscleanertool.html

     
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    Apr 7, 2012 12:36 PM   in reply to creativesurfacesamanda

    This is a situation where I would provide a sample .ai file to download for further inspection. Probably a simplified file.

     

    Anything else is just speculation.

     
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    Apr 9, 2012 8:24 AM   in reply to creativesurfacesamanda

    Amanda,

     

    It is nice to know that it works now. Thank you for letting us know.

     

    Actually, the solution was identical to this part of the list in post #3:

     

    3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup;

     

    I ruled that out because in post #2 you wrote

     

    I have tried EVERYTHING ... Dumped the preferences....

     

    Ctrl+Alt+Shift/Cmd+Option+Shift is the standard way of deleting = resetting = dumping the basic preferences so I was convinced you had done that already (hence my suggestion to start with 4 and skip 1) - 3)).

     

    Actually, when you

     

    4) Move the folder with Illy closed;

     

    as suggested in post # 3, you move all the preferences to another place so that they are reset to the defaults when you open Illy next time; this procedure is more thorough (and therefore capable of solving more issues) and reversible so you can get the preferences back if it does not help.

     

    I presume you did not try 4).

     
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    Apr 9, 2012 8:56 AM   in reply to creativesurfacesamanda

    For my part you are welcome, Amanda.

     
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