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skg1
skg1
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Problem toolbars that open in Adobe X

Apr 5, 2012 5:49 AM

Tags: #annoying #x #adobe #toolbars

We recently had to update some of our users to Adobe X.  When we open a pdf document sometimes the only pop up or floating toolbar is the properties one but then other times you open a document and you get the properties, comment & markup, select and zoom, and file toolbars all pop up.  We have these in the quick tool bar across the top why do these extra toolbars open?  How can I make it stop?  Ultimately we have to click 5 boxes to get them off our screen before we can begin working.

 

Thank you for any input you may have.

3353 Views   8 Replies   Latest reply: amandeville, May 21, 2013 4:47 PM
 
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  • LoriAUC
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    1. LoriAUC,
    Apr 6, 2012 7:05 AM   in reply to skg1
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    Have you tried resetting the toolbar using Alt + F8? Can you provide a screenshot of what you're seeing?

     
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  • skg1
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    2. skg1,
    Apr 6, 2012 8:47 PM   in reply to LoriAUC
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    Thank you for your response.  I reset the tool bar and it still does the same thing.  What I have figured out is it only happens when there is a sticky note or some kind of mark up or comment on the document that you open.  If you open a PDF with no comments or markups the only box we get is the properties box.  I would love to get rid of that popping open as well but the larger tool bars are of bigger concern at this time.  We really just want those to go away and go get them if we need them.  Thanks again for your help.

     

    [private data removed]

     
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  • LoriAUC
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    3. LoriAUC,
    Apr 6, 2012 11:57 AM   in reply to skg1
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    When someone initiates a Shared Review in Acrobat Std. or Pro., there is a preference in Acrobat that automatically opens toolbars for reviews. You can find this under Edit > Preferences > Reviewing. This should explain why you’re seeing the toolbars during a review.  I’m still not sure about the other toolbar, can you login to the forum (not via email) and post a screenshot?

     

     

     

    Thanks

     
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  • skg1
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    4. skg1,
    Apr 11, 2012 8:32 AM   in reply to LoriAUC
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    Thank you for your responses.  We changed the preferences under reviewing so that it shouldn't automatically open toolbars but the tool bars are still there when we open a document that has comments.  Below are two views of what we get ...the Properties tool bar is on a document with no markups or comments and the multiple tool bars are when the documents have comments and/or markups.

    Example 2.jpgexample 1.jpg

     
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  • Galaktican
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    5. Galaktican,
    Aug 27, 2012 11:52 AM   in reply to skg1
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    By chance do you use a program called PDFlyer?  If so...

    To fix...

     

    Launch Adobe X.

    Click Tools on the right side of the screen.

    Click on PDFlyer.

    Click Set Options.

    Click Start up.

    Unclick Restore standard toolsbars on start up.

    Close Adobe X and reopen.

     
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  • skg1
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    6. skg1,
    Aug 27, 2012 7:15 PM   in reply to Galaktican
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    Yes we do thank you very much!!

     

    [private data removed]

     
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  • VRH_TSC
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    7. VRH_TSC,
    Sep 25, 2012 1:45 PM   in reply to Galaktican
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    It would be very helpful to make this fix somewhere easy to find in the help discussions.  I've been searching for this fix for weeks now, and its so simple! Thank you so much!!

     
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  • amandeville
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    8. amandeville,
    May 21, 2013 4:47 PM   in reply to Galaktican
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    Galaktican,

     

    I cannot thank you enough for realizing the issue is related to PDFlyer! The pop-up toolbars have been driving me crazy for over a year now. Thank you!!!

     
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