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Flash Player install starts, then fails.

Apr 4, 2012 3:43 PM

My Flash Player install on my Mac fails after about 10 seconds.  No message - just installation failed.

 

I've repaired permissions, closed my browser, cleaned up everything I can think of, all to no avail.

 

Any ideas?

 
Replies
  • Currently Being Moderated
    Apr 5, 2012 3:35 AM   in reply to BobWolves

    What's the version of Mac?

    Could please go through the following link and let us know in which step you get the error message? http://helpx.adobe.com/flash-player/kb/installation-problems-flash-pla yer-mac.html#Flash_Player_for_Safari

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Apr 5, 2012 11:38 AM   in reply to BobWolves

    I know you mentioned you've cleaned up everything, but could you try running through these steps just in case?  If it still fails, can you post your Flash Player install log?

     

    How do I do a clean install of Flash Player?

     

    Where do I find the Flash Player installation log on the Macintosh?

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
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    Apr 5, 2012 12:51 PM   in reply to BobWolves

    Unfortunately your screenshots aren't coming through.  When you click the camera button when replying, are you browsing to the screenshot location?

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
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    Apr 5, 2012 1:00 PM   in reply to BobWolves

    Thanks.  I can see it now.

     

    It looks like you're looking in the system's log folder.  You'll need to go into your user's Library/Logs folder and check there.  My previous link had instructions on how to do this, you can also option+click on the Finder's Go menu and find your Library folder there too.

     
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  • Chris Campbell
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    May 4, 2010
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    Apr 5, 2012 1:13 PM   in reply to BobWolves

    Thanks.  Forwarding to our installer team for their review.

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
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    Apr 5, 2012 2:34 PM   in reply to Chris Campbell

    Are you trying to install Flash Player 10.3 or 11.2?

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
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    Apr 20, 2012 5:49 PM   in reply to BobWolves

    Hi Bob - Can you send email to ccampbel@adobe.com and reference this thread.  I'll try and get you an alternative way to install.

     
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  • Currently Being Moderated
    May 22, 2012 7:48 AM   in reply to BobWolves

    Hi I'm having the same problem. Kindly share what worked for you.

     

    Thanks.

     
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  • Currently Being Moderated
    May 22, 2012 5:50 PM   in reply to BobWolves

    This is a public forum; please do not post your email address (i.e. the entire email notification text) here.

     
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