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New PC build :), not reliable :(...

Apr 7, 2012 12:53 AM

Hey guys,

 

I recently built an editing computer (my first one)...pretty interesting and fun.

 

However, I'm having a few problems with her.

 

1. Crashing. It's done this a few times on me. Once during rendering, another time while moving a window around, ect.

 

2. Its pretty choppy while scrubbing through preview clips.

 

3. When creating a title and mousing over the fonts at the bottom of the window, the font names remane onscreen and "ghost" even after I have moved the cursor to another font/section.

 

I'm a bit bummed out after spending a fair amount of $$$$.

 

Was hoping that you fellas could give me some insight? I thought this computer would be far more stable than it is (did a tone of research)

 

Computer specs:

 

Adobe PP CS5.5

 

OS: Windows 7 Pro

 

CPU: Intel Core i7 3930K 3.2GHz

 

CPU cooling: intel liquid cooling solution

 

Motherboard: ASUS P9X79 Pro

 

Memory: 16GB corsair vengance 1600

 

GPU: ASUS GTX 570 1280mb

 

Boot Drive: 180GB corasir Force GT SSD

 

Storage: seagate 7200rpm 1TB HDD  (I REALIZE THIS IS A BIT LOW...going to add another 1tb drive or two once I figure out whats going on with my machine)

 

PSU: Cooler Master 1000w Pro Gold

 

Optical Drive: pioneer

 

Case: Fractal Designs Full Tower (1) 180mm fan + (2) 140mm fans

 

Thanks for any info! If you have any questions for me, I'll try to provide you with as much info as I can.

 

-Rod

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Apr 7, 2012 1:02 AM   in reply to RByds4te

    1. Define 'Crashing'. Is it the 'non-responding' message, is it frozen and does the mouse cursor not move anymore, does it quit PR and checking for a solution, is it turning off your machine, is it a BSOD?

     

    2. Are you using the latest video drivers from nVidia? Current version is 296.10

     

    Have you already tuned your system a bit? Removing games, MSN and similar crap, disabling the sidebar permanently, turning off indexing and compression of both drives, setup a fixed pagefile on the D: drive, etc.?

     
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  • Currently Being Moderated
    Apr 7, 2012 7:27 AM   in reply to RByds4te

    It could be a compatibility issue between the i7-3930K and the RAM. Read posts from Scott Chichelli about the i7-3930K and you'll find that that CPU really needs 1.35V-rated RAM to work correctly, and that there is a major issue between the 3930K's memory controller and the Micron chips that are used on most RAM modules these days.

     

    The even more expensive i7-3960X's memory controller does not suffer from the same issue.

     
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  • Currently Being Moderated
    Apr 7, 2012 7:45 AM   in reply to RjL190365

    Randall,

     

    The problems Scott mentioned only apply when overclocking. At stock speed there is no widespread problem.

     
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  • Currently Being Moderated
    Apr 7, 2012 8:32 AM   in reply to RByds4te

    To find out how to move your page/swap file to a different drive, search at Microsoft

     

    http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US

     

    Here Win7 Tuning Help & Tips & Utilities
    Free System Optimizer http://www.iobit.com/advancedsystemcareper.html
    Registry Cleaners http://windowssecrets.com/newsletter/putting-registry-system-

    cleanup-apps-to-the-test/
    Be sure you have the default hard drive indexing OFF for all drives and folders!!!
    http://www.pcworld.com/businesscenter/article/220753/windows_7_godmode _tips_tricks_twea

    ks.html
    Temp/Cookie Cleaner http://www.mixesoft.com/
    http://forums.adobe.com/thread/789809
    Win7 Toolbar http://WindowsSecrets.com/comp/110210
    More Win7 Tips http://windowssecrets.com/comp/110127
    Utilities http://windowssecrets.com/comp/110106 (Startup Solutions)
    Win7 Help http://social.technet.microsoft.com/Forums/en-US/category/w7itpro/
    Win7 Configuration Article http://windowssecrets.com:80/comp/100218
    Win7 Monitor http://windowssecrets.com:80/comp/100304
    Win7 Optimizing http://www.blackviper.com/Windows_7/servicecfg.htm
    Win7 Virtual XP http://www.microsoft.com/windows/virtual-pc/
    More on Virtual XP http://blogs.zdnet.com/microsoft/?p=5607&tag=col1;post-5607
    Win7 Adobe Notes http://kb2.adobe.com/cps/508/cpsid_50853.html#tech
    Win7 Adobe Update Server Problem http://forums.adobe.com/thread/586346
    An Adobe Win7 FAQ http://forums.adobe.com/thread/511916
    More Win7 Tips/FAQ http://forums.adobe.com/thread/513640
    Processes http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
    Compatibility http://www.microsoft.com/windows/compatibility/windows-7/en-

    us/Default.aspx
    Win7 God Mode http://forums.adobe.com/thread/595255
    CS5 Install Error http://forums.adobe.com/thread/629281
    CS5 Help Problem http://kb2.adobe.com/cps/842/cpsid_84215.html
    Win7 and Firewire http://forums.adobe.com/thread/521842
    http://lifehacker.com/5634978/top-10-things-to-do-with-a-new-windows-7 -system
    http://www.downloadsquad.com/2009/05/29/7-free-windows-7-tweaking-util ities/
    Win7 64bit Crashing and "a" fix http://forums.adobe.com/thread/580435
    http://prodesigntools.com/if-any-problems-downloading-or-installing-cs 5.html
    Harm's Tools http://forums.adobe.com/thread/504907
    Also http://www.tune-up.com/products/tuneup-utilities/
    Also http://personal.inet.fi/business/toniarts/ecleane.htm
    Optimizing Hard Drive http://www.video2brain.com/en/videos-5353.htm
    Win7 Reinstall http://windowssecrets.com/newsletter/win7s-no-reformat-nondestructive-

    reinstall/
    Anti-Malware Tools http://windowssecrets.com/newsletter/the-advanced-system-recover-

    toolkit/
    Repair AVI http://forums.adobe.com/thread/888268
    Tune Vista & Win7 64bit http://forums.adobe.com/thread/436139
    GPU Monitor http://www.techpowerup.com/downloads/2092/TechPowerUp_GPU-Z_v0.5.8.htm l

     
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  • Currently Being Moderated
    Apr 7, 2012 9:04 AM   in reply to John T Smith

    HI,

     

    i have to agree its most likely your ram.

    even with not OCed settings you need 1.35v for the 3930k or 3820.

    only the 3960 will work wirh 1600 1.5v at stock speeds. wont when OCing

     

    download and run Memtest and use cpuz to check temps

     
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  • Currently Being Moderated
    Apr 7, 2012 11:38 PM   in reply to RByds4te

    That memory is for 1155 mobos, not for X79 mobos.The type you selected I would not touch. Samsung finally released their low voltage ram http://www.newegg.com/Product/Product.aspx?Item=N82E16820147096

     
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  • Currently Being Moderated
    Apr 8, 2012 12:07 AM   in reply to RByds4te

    Like Scott said, download and run Memtest86+ from here: http://www.memtest.org/

     

    Let it run a decent time and if no errors show up, it may be something else. What does the event viewer show in terms of errors? For tuning tips, look at Adobe Forums: Guide for installing and tuning a Vista...

    This also applies to Win7.

     
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  • Currently Being Moderated
    Apr 8, 2012 1:03 AM   in reply to RByds4te

    This "freezing" that you describe occurs with both Gigabyte and Asus boards with early versions of the BIOS.  Update your BIOS to the latest version - the problem was solved in BIOS releases in early March.

     

    This cured the problem on my Gigabyte motherboard, and I know of one other user with an Asus board who took this advice and solved the problem.

     
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  • Currently Being Moderated
    Apr 9, 2012 9:05 AM   in reply to RByds4te

    Are you running any virus, spam, malware software while yu are editing?

     

    How many processes do you have running after booting before you open Premiere when you open the Task Manager window and in the processes Tab after you check "show all"?

     
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    Apr 9, 2012 9:07 AM   in reply to RByds4te

    It sounds as though the BIOS update may well have solved your freezing problem - your description of the problem sounded just like my very similar system with the original BIOS.

     

    I have built a system very like yours, except that I am using a Gigabyte GA-X79-UD5 motherboard and two RAID0 arrays, plus two single drives for storage.

     

    As for memory being the problem, I am using 32 GB of Corsair XMS3 PC£-12800 at 1.5V and since the BIOS update my system has been 100% stable.  So unless the problem that Scott alleges exists is confined to Asus motherboards, I doubt that your problem lies with memory.

     
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  • Currently Being Moderated
    Apr 9, 2012 9:11 AM   in reply to Harm Millaard

    Harm,

     

    your link in your post 8 leads to a Microsoft Exchange log-in screen, which appears to be trying to access your own computer?

     
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  • Currently Being Moderated
    Apr 9, 2012 9:21 AM   in reply to Alan Craven

    Alan,

     

    Don't know what happened in the link. http://www.newegg.com/Product/Product.aspx?Item=N82E16820147096

     
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  • Currently Being Moderated
    Apr 10, 2012 5:42 AM   in reply to RByds4te

    Yes way too many!  Next time do screen grabs so they are readable  You really should have only 30-40.  Also notice 10 % of your RAM is being used.  You need to do a lot of tuning

     
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  • Currently Being Moderated
    Apr 10, 2012 12:05 PM   in reply to RByds4te

    I specifically meant the Windows Logs/System and Windows Logs/Application messages.

     
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  • Currently Being Moderated
    Apr 10, 2012 8:59 PM   in reply to RByds4te

    Possibly your sluggishness is drive related; you have 1 7200 rpm drive and one of the fastest processors know to man!

     

    For your processor a "balanced" system would typically be 4 drives additional to the boot drive (i.e. 2 RAID 0 7200 rpm arrays).

     

    Regards,

     

    Jim

     
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  • Currently Being Moderated
    Apr 12, 2012 4:13 PM   in reply to Alan Craven

    You might want to read what the bios update is for before you assume that is the blanket fix by itself btw.

     

    F103.37 MB2012/03/23Asia China America Europe Europe(Russia) : FTP / Http
    1. Improve compatibility

    Incase your wondering that is a ram compatibility update

     

    P9X79 PRO BIOS 1010
    1. Improve system stability.
    2. Improve memory compatibility.
    3..Enhance compatibility with some USB devices.
    4.Fix PCIEx16 VGA card HD 7970 cannot be detected when the temperature of VGA less than -40.

     

    There is a reason the turning off the Aero seemed to solve your ghosting and other video anomalies. When the Aero is on then Windows controls the Memory managment for the video/display. This also means there is allot more caching to ram to handle the frame buffer isolation. When people have pointed you to ram they were not incorrect on this. The MPE engine uses the system ram for the grand central station of data transiting between the CPU, video cards, and storage. If the timings on the ram are not syncing correctly to the ram controller in the cpu then your going to have random anomalies including drawing out on the screen because all of that data is transiting through ram as well. Think of it this way. If the memory controller sends a read request to a page on the ram that was prematurely wiped or not refreshed in time, then that data is garbage regardless of the rest of the data. You can manually set bios settings to try and get that ram to work or you can look at ram meant for that platform. BTW so everyone is aware, It seems Samsung has transitioned to 1.35V ram for their modules available in retail atleast from what I can see available in stock. That is tvery telling if they have done that since 1.35V requires better grade chips which raises the price of production.

     

    Eric

    ADK

     
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  • Currently Being Moderated
    Apr 13, 2012 6:04 AM   in reply to RByds4te

    Concerns about sluggishness on the time-line, involving scrubbing and random brief playback and trims, have been raised here before by newer users.....  What kind of responsiveness is to be expected, with a x79-based system like this one? 

     

    For <50mbs GOP codecs ; for AVC intra 100-150mbs; for intermediate codecs 100-220mbs?  More or less instantaneous?  Tolerable tedium?  Outright insufferable?

     
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  • Currently Being Moderated
    Apr 13, 2012 7:48 AM   in reply to RByds4te

    We have not had the Samsung 1.35V ram in stock here to test yet. I am still trying to get 8 modules here so we can verify compatibility and settings. However based on the rated timings I expect they should work fine if the bios is setup correctly. I need to know your current bios settings with those in. You can email me directly at support@adkvideoediting.com or call at your convenience. Number is on the website.

     

    Eric

    ADK

     
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  • Currently Being Moderated
    Apr 13, 2012 8:47 AM   in reply to RByds4te

    BTW the Scrubbing performance has been a known issue with CS5.5 that was different than CS5.

     

    Eric

    ADK

     
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  • Currently Being Moderated
    Apr 13, 2012 12:07 PM   in reply to ECBowen

    Eric, in reply to your post (#10), what makes you assume that I did not discover this information for my Gigabyte motherboard before upgrading my BIOS?  I admit that it was an assumption on my part that Asus motherboards would have the same solution, but I know of another user who solved this probem with his Asus motherboard by upgrading the BIOS to 1010.

     

    The rest of your response to me is irrelevant - my system functions correctly and does not, and has not in the past suffered from these problems.

     
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  • Currently Being Moderated
    Apr 13, 2012 12:20 PM   in reply to Alan Craven

    The post was to reference why it worked for you and possibly other users. I did not assume anything beyond what you stated to the original post which was that memory was likely not the issue. I was pointing out the bios update was based around memory comparability. Now what you set your ram and bios settings to after the update I dont know. If those settings are default since most of the bios updates default the CMOS then that would also explain why it's working as well. The importance of the post was to get the original person back on track to what is causing the issue they are having and why. In that process I had to explain why a bios update might fix something similar to their issue and the reason for that. The rest of the response was toward the original person.

     

    Eric

    ADK

     
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  • Currently Being Moderated
    Apr 13, 2012 12:28 PM   in reply to ECBowen

    to add to that Alan,

    what processor are you using? and are you OCing?

     

    Scott

     
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  • Currently Being Moderated
    Apr 13, 2012 12:45 PM   in reply to ECBowen

    Eric,

     

    In post 14, I said that the problem was not his memory because he had updated the BIOS by then (as I suggested in post 11), and that solved the memory compatibility problem.

     

    The rest of your post 27 was directed at me too, it was headed as a response to a post of mine.  If you wish to respond to two posts at the same time, it would make sense to use separate responses to avoid confusion.

     
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  • Currently Being Moderated
    Apr 13, 2012 12:45 PM   in reply to Scott Chichelli

    Scott,

     

    I am using the 3930K processor, which had this memory compatibility problem, which as I said originally, was solved by Gigabyte and Asus in BIOS releases in early March.

     

    The processor is not overclocked.

     

    Please do not think that I am attacking either ADK, or its personnel. 

     

    I was simply trying to correct the misconception contained in this thread that this memory incompatibility is a current problem. It is no longer a problem, at least for a non-overclocked 3930K, provided the BIOS is updated.  This is evidenced by the OP stating that once he had updated the BIOS, the freezing ceased.

     
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  • Currently Being Moderated
    Apr 13, 2012 12:58 PM   in reply to Alan Craven

    I apologize for the confusion with posting to 2 posts in the same post. I normally try to avoid double posting unless it's a follow up thought.

     

    Actually the blanket memory compatibility fix is another point I was trying to dispel. Just because the fix worked for your modules does not mean it's going to work for everyone else. The changes alone between Corsair XMS modules between batches and runs is significant depending on what their building with when and binning. Now multiply that by each model/series and then each manufacturer. There is no way Gigabyte or Asus can update timing detection and round trip latency adjustments for every one of those in a single update. It likely may have just fixed a few batches of any one manufacturer and only at certain speeds if that much. Once again there are to many variables to assume it's a blanket fix for memory compatibility and I dont want people lead down the wrong path in troubleshooting these because of that.

     

    Eric

    ADK

     
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  • Currently Being Moderated
    Apr 13, 2012 1:16 PM   in reply to Alan Craven

    The system not freezing is not the only symptom the poster stated that is a sign of ram issues nor is that the only symptom of the ram issues. Ghosting is a frame buffer corruption issue. Now the question is where the frame buffer corruption is occurring. Is it on the video card or the system ram. Considering the Ghosting went away when the client turned off the aero then the answer is the system ram. When the Aero is turned off, then the video driver alone handles the memory management which uses less ram. Also the anomalies on preview with lines with the MPE engine is also due to a corrupted frame buffer. So yes the memory is still an issue and the assumption it's not is completely incorrect.

     

    Eric

    ADK

     
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