I have a problem with my serial number on the production version of CS5 premium to upgrade, why is not recognized despite being registered?
which serial number is not getting recognised , production premium cs5 or the old serial number from which you have upgarded it.
More specifics!: Exact product versions of the qualifying product and the upgrade, operating system, system specs.
I'm updating my Production Premium CS5 to creative suite CS5.5,
on operating system Windows 7
Any chance you picked the wrong upgrade path, e.g. going from an edu version to a comemrcial product or picked different languages? Serials are always specifically tied to this...
not have both commercial and in Italian
Did you enter the CS5.5 serial number and then entered the CS5 serial number when asked for a qualifying product?