I've reinstalled InDesign, Photoshop and Illustrator CS5 after upgrading to Mac OSX Lion,
Photoshop and Illustrator work fine but InDesign crashes on startup.
I've followed a few threads on here, one suggested creating a new adimistrator-level user on my machine - and that works, but I can't figure out what to fix in my regular user to make InDesign work in here again...
This is the error report I'm getting:
Thanks a lot!
check after resetting the preferences on the old account:-
These are normally hidden files, so you will need to set your system to show them. They will be found in various places depending on the OS, and the version of InDesign.
Macintosh: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>/(Note: Prior to version 6 [CS4] the language folder is not used).
Macintosh: Hard Drive/Users/Library/Caches/Adobe InDesign/<Version #>/<Language>/ (Note: Prior to version 6 [CS4] the language folder is not used).
Which means that something in your user account is corrupt. You can try trashing the prefs, but it won't help if ID never started up (see Replace Your Preferences) and may not help in any case, but it is easy.
John has posted a list of other files to try removing, which seems to work most of the time. One of these days I'll remember to bookmark it...
I ended up going into the new user (in which indesign worked) and copying the entire preferences folder (Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>/) over into my regular user (in which indesign didn't work).
Now everything works just fine.
I'm having a similar problem but I haven't been able to get it to work. I created a new administer level user but InDesign still won't open under that user. I've tried the other suggestions as well with no success. Please help!!!! It really doesn't help that I'm in South East Asia traveling with no fast internet to be found. :\
Here is my error log.
Process: Adobe InDesign CS5 
Path: /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Version: 22.214.171.1243 (7040)
Code Type: X86 (Native)
Parent Process: launchd 
Date/Time: 2012-07-12 21:55:35.933 +0800
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report: 20606 sec
Crashes Since Last Report: 25
Per-App Interval Since Last Report: 196 sec
Per-App Crashes Since Last Report: 24
Anonymous UUID: 58257A2C-0EFE-4E84-8072-82BBE442858B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000034
VM Regions Near 0x34:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
__TEXT 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Application Specific Information:
objc: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld 0x8fe3a482 ImageLoader::isLinked() const + 6
1 dyld 0x8fe3886a NSLinkModule + 86
2 libdyld.dylib 0x94a12622 NSLinkModule + 88
3 com.adobe.InDesign.Font Manager 0x10200bc8 TINglue_version + 792
4 com.adobe.InDesign.Font Manager 0x102015cf TIN_Startup + 177
5 com.adobe.InDesign.Font Manager 0x10187109 GetPlugIn + 17705
6 ObjectModelLib.dylib 0x010511b1 0x1038000 + 102833
7 ObjectModelLib.dylib 0x01051acb 0x1038000 + 105163
8 ObjectModelLib.dylib 0x01060386 0x1038000 + 164742
9 ObjectModelLib.dylib 0x01070c0d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23101
10 ObjectModelLib.dylib 0x0106c234 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4196
11 com.adobe.InDesign 0x00002822 main + 82
12 com.adobe.InDesign 0x000027a6 start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9cf1390a kevent + 10
1 libdispatch.dylib 0x93f54e10 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x93f5385f _dispatch_mgr_thread + 53
0 libsystem_kernel.dylib 0x9cf1283e __psynch_cvwait + 10
1 libsystem_c.dylib 0x998d6e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x998d6f7b pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x9bba23a7 TSWaitOnConditionTimedRelative + 178
4 com.apple.CoreServices.CarbonCore 0x9bc0467f MPWaitOnQueue + 200
5 PMRuntime.dylib 0x00014130 MemUtils::GetAvailMem() + 288
6 com.apple.CoreServices.CarbonCore 0x9bc055e0 PrivateMPEntryPoint + 68
7 libsystem_c.dylib 0x998d2ed9 _pthread_start + 335
8 libsystem_c.dylib 0x998d66de thread_start + 34
0 libsystem_kernel.dylib 0x9cf1302e __workq_kernreturn + 10
1 libsystem_c.dylib 0x998d4ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x998d66fe start_wqthread + 30
I've also attached the bottom of the log.
REGION TYPE VIRTUAL
ATS (font support) 32.4M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 700K
CG shared images 1224K
MALLOC guard page 32K
MALLOC_LARGE (reserved) 8464K reserved VM address space (unallocated)
Memory tag=242 12K
mapped file 135.8M
shared memory 312K
shared pmap 10.6M
TOTAL, minus reserved VM space 673.8M
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x859B, 0x43543130323436344246313333392E4D3136
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x859B, 0x43543130323436344246313333392E4D3136
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (126.96.36.199.20)
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
Everything pertinent is in the crashed thread section, I think, and in future, please post the entire log on Pastebin.com, then put a link here, instead of posting the log here directly. It makes the forum easier to read.
In any event, it looks to me like a SING problem. Try SING Removal
Hey Peter, sorry about the long error log post. Next time I will use Pastebin.com. It looks like the remove SING component worked. Can I now delete that folder from my desktop? I also removed the Datastore, should I put that back in the directory or not? Thanks so much!!!
Go ahead and delete them both. Unless you are doing the kind on work in asian languages for which SING was designed you won't miss them (and if you are, ther's a problem, since they are keeping the application from launching). Adobe removed SING entirely in CS6.
I'm having the same issue. I just got a new imac and transferred everything over. My other CS5 apps seems to be working ok but InDesign is crashing upon start up. This is the error box I'm getting:
I tried deleting the files John suggested above (couldn't find all of them though) and that didn't work.
Can anyone help me figure this out? Thanks!
Your crash is in the SING component. See SING Removal
But first, if you tried to migrate the applications instead of doing a clean install on the new computer, uninstall ID and reinstall. Yhat may take care of the SING problem, along with other stuff you don't yet know is wrong. Adobe apps, and ID in particular do not migrate well.
You can export the actions, and pretty much any other customizations from any of the apps before you uninstall. For suggestions for ID see Replace Your Preferences. I, personally, would do the whole suite.
If you find after that you still have a problem with SING, go ahead and delete it.
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