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J0elamite
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I get Exit code 15  issue on CS installation, should I use the CS6 Cleaner Tool?

Apr 8, 2012 8:23 PM

Tags: #error #install

Upon startup the CS6 Beta would pop up the error that the sniffer_gpu.exe stopped working, and would not open.  I updated my graphics card drivers suspecting an OpenGL issue, but that didn't solve my problem.

 

I then uninstalled CS6 via the control panel, and attempted to reinstall hoping that would fix things, but 2% into the process the installation fails with the following error:  Inconsistency in the installer database - please restart your computer and install again.

 

There is a link to an error summary file, which reads:

 

Exit Code: 15

 

-------------------------------------- Summary --------------------------------------

 

- 0 fatal error(s), 0 error(s), 0 warning(s)

 

 

 

---------------------------------------------------------------------- ---------------

 

I have restarted and retried the process several times after cleaning the registry with the same results. 

 

Does the normal Creative Suite Cleaner work for this release?  I haven't run it to find out as I have CS5.5 installed, and would rather not screw that one up as well.

 

Thanks for any help I can get.

 

Regards,

 

Joel

1560 Views   4 Replies   Latest reply: Pattie F, Apr 8, 2012 10:33 PM
 
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  • PhotoGene47
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    1. PhotoGene47,
    Apr 8, 2012 10:12 AM   in reply to J0elamite
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    I just saw this in another post earlier today. https://www.adobe.com/support/contact/cscleanertool.html

     
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  • J0elamite
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    2. J0elamite,
    Apr 8, 2012 3:59 PM   in reply to PhotoGene47
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    Yes, I'm aware of the Creative Suite Cleaner as I referenced in my post.  I have not run it yet because it does not mention CS6 specifically as one of the versions it "cleans", and I would rather not "clean" my current install of CS5.5. 

     
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  • station_one
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    3. station_one,
    Apr 8, 2012 4:14 PM   in reply to J0elamite
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    J0elamite wrote:

     

    …I have not run it yet because it does not mention CS6 specifically as one of the versions it "cleans", and I would rather not "clean" my current install of CS5.5. 

     

    Very wise decision!

     

    Stay the heck away from that Cleaner Tool.  From the above link:

     

    The Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Suite 5 - 5.5, Adobe Creative Suite 4, and Adobe Creative Suite 3 software. The tool can clean up install records for any pre-release (beta) installations of these Creative Suite products.

     
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  • Pattie F
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    4. Pattie F,
    Apr 8, 2012 10:33 PM   in reply to J0elamite
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    Hi,

     

    We are tracking this issue at: http://forums.adobe.com/thread/978912?tstart=30.

     

    I will lock this particular thread and forward your issue to the installation guys . They will check the link above for your information and get back to you there.

    I suggest you copy your issue there and an intstallation expert can help determine if the cleanter tool is appropriate for your situation.

     

    Please note whether it is a MAC or PC and what OS you are running.

     

    Thanks and sorry you are having issues.

     

    Pattie

     
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