Adobe Community: Why does my installer skip over the product code?

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1. Manish-Sharma,

Apr 7, 2012 4:23 PM in reply to Terry Shopbell

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What exactly happens when you put your serial number in? Do you get the red cross or green check

You are installing from the disc or from the download on your computer?

Do you get any error message while installation? if yes , what is it.....

also we need your mac specification , its version , OS , model etc...

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2. Terry Shopbell,

Apr 7, 2012 4:30 PM in reply to Manish-Sharma

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I am trying to install from a disk. It doesn't even allow me to put the serial number in - it totally skips over that step and then gives me a red error message at the end. It's brand new - just bought it today. Model #A1311

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3. Terry Shopbell,

Apr 7, 2012 4:34 PM in reply to Terry Shopbell

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My Adpbe product is a combination CD set with both Elements 9 and Premier 9. I was able to install Elements fine, but it won't take Elements.

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4. Manish-Sharma,

Apr 7, 2012 4:52 PM in reply to Terry Shopbell

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Can you attach the screen shot of the red cross error message...

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5. Terry Shopbell,

Apr 7, 2012 5:52 PM in reply to Manish-Sharma

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Not sure how to take a picture of my screen on my new machine... working on it...

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6. Terry Shopbell,

Apr 7, 2012 5:53 PM in reply to Terry Shopbell

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couldn't get a copy but....

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 16 error(s), 5 warning(s)

WARNING: Payload cannot be installed due to dependent operation failure

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7. Terry Shopbell,

Apr 7, 2012 5:58 PM in reply to Terry Shopbell

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8. Terry Shopbell,

Apr 7, 2012 6:04 PM in reply to Terry Shopbell

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9. Manish-Sharma,

Apr 7, 2012 11:09 PM in reply to Terry Shopbell

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check this out:-

http://helpx.adobe.com/premiere-elements/kb/error-exit-code-7-install. html

the screen shot in it will look familiar

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10. Terry Shopbell,

Apr 8, 2012 11:01 AM in reply to Manish-Sharma

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You are so right - they do look familiar, however I have 9 not 10. Not sure what to do. When I downloaded the patch for 10 it looks for 10 and not 9.

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11. Manish-Sharma,

Apr 8, 2012 11:06 AM in reply to Terry Shopbell

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the link posted above is for 9 only ......read the article properly it has the solution as well,

Ensure that the Adobe Premiere Elements 9 application is installed before installing the Content.

Note: When Photoshop Elements and Adobe Premiere Elements 9 are purchased as a bundle, installations for both products are provided on a single DVD.

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12. Terry Shopbell,

Apr 8, 2012 11:17 AM in reply to Manish-Sharma

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OK - so why are there 2 disks!! Crazy - thank you.

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13. Manish-Sharma,

Apr 8, 2012 11:22 AM in reply to Terry Shopbell

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You bet......Install in proper order and let me know about the status....

Install elemenst first and then contents.

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14. Manish-Sharma,

Apr 8, 2012 11:26 AM in reply to Terry Shopbell

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check

http://helpx.adobe.com/photoshop-elements/kb/install-premiere-elements -photoshop-elements.html

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15. Terry Shopbell,

Apr 8, 2012 11:45 AM in reply to Manish-Sharma

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Fully installed.... Hope it works better on my iMac than it did on my old PC. So many errors and crashes in the middle of making a project.

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16. Manish-Sharma,

Downloading, Installing, Setting Up

Why does my installer skip over the product code?

Apr 7, 2012 3:21 PM

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