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LeslieKatzman
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Old serial # not working to reinstall CS2 on new computer

Apr 4, 2012 3:44 PM

I installed all the disks for my old CS2 software on my new computer but when I open the individual programs, they give me an error reading "User name, organization, serial number is missing or invalid.  Application cannot continue and must now exit."  I spoke to an adobe representative who said that CS2 would not fuction with my new Windows 7 OS.  Is there any way to get the older version to work with the Windows 7 or is it incompatible?  I have the old serial number, coupon code (it was a student version), and customer ID #.  Thanks in advance for your help!

1154 Views   4 Replies   Latest reply: Manish-Sharma, Apr 7, 2012 11:02 PM
 
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  • Mylenium
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    1. Mylenium,
    Apr 5, 2012 7:48 AM   in reply to LeslieKatzman
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    Did you run in compatibility mode for WinXP? If not, please do. The issue is simply that the data is actually there, it's just in the wrong place. Only inputting it in legacy mode will store it in the right location in the registry. and of course you will have to run as admin, turn off UAC and system protection as wel las any third-party security tools to avoid possible inetrference.

     

    Mylenium

     
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  • Manish-Sharma
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    2. Manish-Sharma,
    Apr 5, 2012 8:30 AM   in reply to LeslieKatzman
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    delete the cache.db file located in

     

    MAC OSX:-   /Library/Application Support/Adobe/Adobe PCD/cache/

    Windows:-  C:/ Program Files\Common Files\Adobe\Adobe PCD\cache

     
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  • LeslieKatzman
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    3. LeslieKatzman,
    Apr 7, 2012 9:23 PM   in reply to Manish-Sharma
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    Thank you for your response.  I deleted the file you mentioned and still no luck. When I open any of the CS programs they open very briefly and then shut down.   If you have any other ideas, I'd love to try them and thanks again for your help- I appreciate it!

     
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  • Manish-Sharma
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    4. Manish-Sharma,
    Apr 7, 2012 11:02 PM   in reply to LeslieKatzman
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    RE-install the software, no need to uninstall...

     

    also check your system time clock it should be PST

     
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