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johnrdm
Currently Being Moderated

Photoshop CS4 crashes in Lion - other CS4 items seem to work OK

Apr 4, 2012 10:17 PM

Hi,

 

I just installed CS4 Master Collection on my new MacBook Pro running Lion 10.7.3

 

Photoshop crashes immediatly I try and open a file.

 

Other items (InDesign, Bridge and Illustrator) seem to work OK.

 

NEED HELP!!!!

 

Best,

 

John

 
Replies
  • Currently Being Moderated
    Apr 4, 2012 11:08 PM   in reply to johnrdm

    Boilerplate-text:

    Are Photoshop and OS fully updated?

    As with all unexplainable Photoshop-problems you might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) by keeping command-alt-shift pressed on starting the program or starting from a new user-account.

    System Maintenance (repairing permissions, purging PRAM, running cron-scripts, cleaning caches, etc.) might also be beneficial, Onyx has been recommended for such tasks.

    http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html

    Weeding out bad fonts never seems to be a bad idea, either. (Validate your fonts in Font Book and remove the bad ones.)

    If 3rd party plug-ins are installed try disabling them to verify if one of those may be responsible for the problem.

     
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  • Currently Being Moderated
    Apr 8, 2012 2:31 AM   in reply to johnrdm

    You also did the command-alt-shift preference-removal and tried starting from a new user-account?

    If so you could try to clean up and install anew, but I have no idea if that would do any good.

    http://www.adobe.com/support/contact/cscleanertool.html

     
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  • Currently Being Moderated
    Apr 8, 2012 1:06 PM   in reply to johnrdm

    Without seeing the crash report, we can't even guess as to what might be happening.

     
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  • Currently Being Moderated
    Apr 8, 2012 10:33 PM   in reply to johnrdm

    You're crashing DEEP inside Apple OS code.

    I'd guess a bad OS install, or a serious bug in Apple's OpenCL code for your video card.

     

    You could try turning off automatic graphics switching in Apple's preferences (that has confused their code before).

    If that doesn't do it, then you're looking at an OS reinstall or contacting Apple for help with an OpenCL bug.

     
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