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nuharjegfaaetnok
Currently Being Moderated

CS5 bridge Crashes Consistently

Apr 8, 2012 1:48 PM

Tags: #5.5 #bridge_cs5 #crash_on_file_move

After the latest update to Windows XP Bridge in CS5 crashes consistently each and every time I move a number of files from one folder to the next.

 

The files get moved all right, but then Bridge vanishes.

 

The behavior is the same when I drag files and when I use Edit Cut - Paste.

 

I cleared the preview/thumbnail cache for all images in the hope that it was a caching issue but that made no difference.

 

Until this recent update Bridge was very reliable and never crashed.

 

I thought I could file a problem report with Adobe but there is no option for that. I hope someone here can help.

 
Replies
  • Noel Carboni
    23,534 posts
    Dec 23, 2006
    Currently Being Moderated
    Apr 8, 2012 3:38 PM   in reply to nuharjegfaaetnok

    Did the Windows Update by chance deliver an updated display driver?  Sometimes they deliver drivers that are actually not as stable as what you may have had installed before.

     

    Usually if you visit the web site of the maker of your video card and download their latest release yourself you'll be better off.  For example, you could get the Catalyst 12.3 software from ATI, and it's quite good.

     

    -Noel

     
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  • Noel Carboni
    23,534 posts
    Dec 23, 2006
    Currently Being Moderated
    Apr 8, 2012 5:01 PM   in reply to nuharjegfaaetnok

    nuharjegfaaetnok wrote:

     

    I have the latest display driver installed. And it was installed a while back.

     

    Seems unlikely, depending on your definition of "a while".  Display driver updates are released almost every month.

     

    Check your Windows Application Log for the specifics of why Bridge is crashing.  You may turn up information there that helps narrow down the cause.

     

    -Noel

     
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    Apr 8, 2012 6:12 PM   in reply to nuharjegfaaetnok

    The rest of the crash report might tell us something, or at least tell the Bridge engineers where it is crashing.

     
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  • Noel Carboni
    23,534 posts
    Dec 23, 2006
    Currently Being Moderated
    Apr 8, 2012 6:13 PM   in reply to nuharjegfaaetnok

    Anything in there about "Faulting Module"?  That's sometimes helpful.

     

    -Noel

     
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    Apr 9, 2012 8:57 PM   in reply to nuharjegfaaetnok

    That does look like a bug in Bridge, related to rotation of JPEG documents.

     
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    Apr 10, 2012 7:04 AM   in reply to nuharjegfaaetnok

    nuharjegfaaetnok wrote:

     

     

    The behavior is the same when I drag files and when I use Edit Cut - Paste.

     

    Have you tried using "Move To or Copy To" rather than your methods above?  Takes less computer resources than drag and drop.

     

    If Chris Cox says the crash report looks like a bug then it probably is.

     

    I would definitely submit a bug report and quote Chris Cox.  He is not a Bridge engineer, but one of the principal programmers of Photoshop.

     

    If you had a set point you could try to roll back to pervious version.

     
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    Apr 11, 2012 7:14 AM   in reply to nuharjegfaaetnok

    It appears the best bet now to to use the community form to report a problem.  Here is the link for it.  http://feedback.photoshop.com/photoshop_family

     
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