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Bob Lane
Bob Lane
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How do I fix Creative Suite CS2 reinstall with error message "Missing or Invalid Personalization Inf

Apr 6, 2012 7:26 PM

How do I fix Creative Suite CS2 reinstall on same Windows 7 Pro machine, with error message "Missing or Invalid Personalization Information / Missing Resources Library" when I attempt to reinstall from installation disk set? Was having trouble with Adobe Acrobat Pro 8; Uninstalled and am now stuck. You can email me if you like at webmaster@avisturner.com. Thank you.

623 Views   4 Replies   Latest reply: Bob Lane, Apr 8, 2012 4:41 PM
 
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  • Bill@VT
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    1. Bill@VT,
    Apr 7, 2012 4:36 AM   in reply to Bob Lane
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    You may need to check in the Creative Suites forum at http://forums.adobe.com/community/creativesuites. In general you should be logged in as the administrator and have anti-virus disabled during installation. If you had activation prior, you should have deactivated before the process if possible. If you uninstalled AA8, why are you reinstalling CS, it should not have uninstalled because of AA8? AA is typically a separate install from CS and is found as a separate installation on the CS disks as I understand it. I believe there is also a separate key (but I don't have CS and so am guessing on those). When you have problems with AA, you should start off with a repair, not an uninstall. Also, the issue may just be due to compatibility issues with Win7 that AA8 is not certified for.

     

    Hope you can resolve your issue (I haven't been much help). If you get it fixed, then ask your question of problems with AA8 here before trying drastic measures like a reinstall.

     
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  • Bob Lane
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    2. Bob Lane,
    Apr 7, 2012 4:46 PM   in reply to Bill@VT
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    Hi Bill:

         I don't remember deactivating (after my XP PRO harddrive scattered)

    when I did the first Windows 7 pro install of these programs and it went

    fairly well except AA8 was a little problematic when converting from MS

    Word.

     

         In my case the AA8 came with a Studio 8 suite of programs as follows:

         1) A Studio 8 installation disk

         2) A Creative Suite CS2 Premium set of installation disks.

         3) A Creative Suite 2.3 Premium upgrade disk with AA8

     

         I uninstalled AA8 and when I tried reinstallation the directions

    said to do the Creative Suite CS2 Premium set of installation disks

    first followed by the Creative Suite 2.3 Premium upgrade disk with AA8.

    Now I'm stuck; What a mess.

         Thanks for trying to help.

         I will do as you suggest and go to

    http://forums.adobe.com/community/creativesuites but FYI:

    Bob Lane

    ........ .

     
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  • Bill@VT
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    3. Bill@VT,
    Apr 7, 2012 5:53 PM   in reply to Bob Lane
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    Sorry I couldn't be more help, but the CS installation has some wierd aspects that those of us with just Acrobat don't have to deal with. There may be others here that can help, but the CS forum is probably the best place. Good luck.

     
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  • Bob Lane
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    4. Bob Lane,
    Apr 8, 2012 4:41 PM   in reply to Bill@VT
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    Hi Bill:

         I have the solution almost completely worked out!

         My Windows 7 Pro has the capacity to run XP Pro programs  after

    install of Windows XP Mode and Windows Virtual PC

    <http://www.microsoft.com/windows/virtual-pc/default.aspx>

         I plan to clean up my mess by uninstalling all of the Studio 8

    related programs and then doing as clean as possible a reinstall of

    everything via Windows XP Pro.

         I think I've got a shot at this.

         Thanks for trying to help

    Bob Lane

    ........ .

     
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