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LMGehling
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Migrated to new iMac- CS4 gives fatal error

Dec 8, 2011 5:26 AM

I used the migration assistant to move files and apps from my old laptop to a new iMac that is running Mac OS X 10.7.2. WHen I try to open a file in Photoshop I get the following error:

fatal Error- missing component

/Library/Application Support/Adobe/Adobe Version Cue CS4/Client/4.0.0/VersionCue.framework

I saw some posts about Version Cue etc but I'm not sure what is what with that. I tried to uninstall and I get an errro message so I can't even do that now. I am stuck.

Thanks for your help.

1322 Views   5 Replies   Latest reply: Jeff A Wright, Apr 9, 2012 10:00 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Dec 8, 2011 3:40 PM   in reply to LMGehling
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    LMGehling I would recommend removing the Adobe applications and reinstalling the applications from the install media.  The migration assistant is great for documents and settings but can be problematic when it comes to transferring applications.

     
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  • LMGehling
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    2. LMGehling,
    Dec 8, 2011 3:58 PM   in reply to LMGehling
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    I definitely get that it would have been more appropriate to not use the migration assistant. But now when I try to uninstall CS4 I get an error message. Startup Error: Required support files are missing.  So I don't think I can uninstall and I can't go forward. I could completely start all over again but it took 16 hours to use the Migration Assistant so I would prefer to not use the Time Machine to wipe everything out.

    Thanks for your help in advance!

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Dec 8, 2011 4:09 PM   in reply to LMGehling
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    LMGehling honestly I would recommend starting from the beginning again.  Some of the worst support issues I have experienced with customers is when they have used the Migration Assistant/EZ transfer type solutions.  The migration should go a lot faster if you tell it to only transfer settings and documents. 

     

    You can try manually removing the items related to Adobe on your system.  They should primarily be located in the following locations:

     

    Library/Application Support/Adobe

    User/<UserName>/Library Application Support/Adobe

    Applications/

    Applications/Utilities/Adobe/Adobe Installers

     
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  • evad7691
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    4. evad7691,
    Apr 8, 2012 5:14 PM   in reply to Jeff A Wright
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    I have had exactly the same problem and followed the above reccomendations.

     

    Now when I try and install CS4 it gives me a start up error and tells me that required resources are missing?

     

    Note, I do also have Photoshop CS5 on this computer which migrated without any problems. I just need CS4 for InDesign, Illustrator and Dreamweaver.

     

    Thanks,

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    Apr 9, 2012 10:00 AM   in reply to evad7691
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    Evad7691 did you try formatting your drive and only transfering over the documents and settings and then reinstalling your applications?

     
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