Further to the 64 bit install problems I've been having.

I'll post the summary here because I leave for interstate in half an hour and won't have access to the forum for 10 days.

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Bridge CS6 (64 Bit): Install failed

ERROR: DW050:  - AdobePDFL x64 CS6: Install failed

ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS6 x64: Install failed

ERROR: DW050:  - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure

ERROR: DW050:  - Photoshop Camera Raw 7 (64 bit): Install failed

ERROR: DW050:  - Required Common Fonts Installation x64: Install failed

ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed

ERROR: DW050:  - Recommended Common Fonts Installation x64: Install failed

ERROR: DW050:  - Adobe Player for Embedding x64 3.3: Install failed

ERROR: DW050:  - AdobeCMaps x64 CS6: Install failed

ERROR: DW050:  - AdobeTypeSupport x64 CS6: Install failed

ERROR: DW050:  - Adobe Linguistics CS6 x64: Install failed

ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed

Doug has left for work interstate. I'm monitoring his mail until he returns. Margie is my Name, I am Doug's PA and can help you find any logs of other information you need in his absence.

Doug deleted all reference to Photoshop CS6 from his PC before leaving but by using Photoshop CS5, I obtained the following system information from his computer:

I'll monitor his mail and answer you when required.

Adobe Photoshop Version: 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch]) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

Physical processor count: 4

Processor speed: 3073 MHz

Built-in memory: 12279 MB

Free memory: 8946 MB

Memory available to Photoshop: 10946 MB

Memory used by Photoshop: 75 %

Image tile size: 132K

Image cache levels: 6

Display: 2

Display Bounds:=  top: 0, left: -1600, bottom: 1200, right: 0

Display: 1

Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920

Video Card Number: 1

Video Card: ATI Radeon HD 5800 Series

Driver Version: 8.951.0.0

Driver Date: 20120308000000.000000-000

Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,ati umd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdv a,atiumd6a.cap,atitmm64.dll

Video Mode: 1920 x 1080 x 4294967296 colors

Video Card Caption: ATI Radeon HD 5800 Series

Video Card Memory: 1024 MB

Serial number: 91198735701417563220

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\

Temporary file path: C:\Users\doug\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  K:\, 370.1G, 349.2G free

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Plug-ins\

Additional Plug-ins folder: not set

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2010/10/04-23:36:11   64.441628   64.441628

   adbeape.dll   Adobe APE 2010/02/23-12:40:58   61.421986   61.421986

   AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0  

   AdobeOwl.dll   Adobe Owl 2010/06/03-13:43:23   3.0.93   61.433187

   AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954

   AdobePDFL.dll   PDFL 2010/12/13-23:37:10   64.341419   64.341419

   AdobePIP.dll   Adobe Product Improvement Program   5.0.0.2021  

   AdobeXMP.dll   Adobe XMP Core   5.0   61.134777

   AdobeXMPFiles.dll   Adobe XMP Files   5.0   61.134777

   AdobeXMPScript.dll   Adobe XMP Script   5.0   61.134777

   adobe_caps.dll   Adobe CAPS   3,0,116,0  

   adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   1.0.0.64 (BuildVersion: 1.0; BuildDate: Mon Jan 26 2010 21:49:00)   1.000000

   AFlame.dll   AFlame 2010/02/23-17:27:33   61.421976   61.421976

   AFlamingo.dll   AFlamingo 2010/02/23-17:27:33   61.421978   61.421978

   AGM.dll   AGM 2010/10/04-23:36:11   64.441628   64.441628

   ahclient.dll    AdobeHelp Dynamic Link Library   1,5,0,30  

   aif_core.dll   AIF   2.0   53.422628

   aif_ogl.dll   AIF   2.0   53.422628

   amtlib.dll   AMTLib (64 Bit)   3.0.0.64 (BuildVersion: 3.0; BuildDate:  Mon Jan 26 2010 21:49:00)   1.000000

   amtservices.dll   AMTServices (64 Bit)   3.0.0.64 (BuildVersion: 3.0; BuildDate:  Mon Jan 26 2010 21:49:00)   1.000000

   ARE.dll   ARE 2010/10/04-23:36:11   64.441628   64.441628

   asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1  

   AXE8SharedExpat.dll   AXE8SharedExpat 2010/02/23-17:27:33   61.421978   61.421978

   AXEDOMCore.dll   AXEDOMCore 2010/02/23-17:27:33   61.421978   61.421978

   Bib.dll   BIB 2010/10/04-23:36:11   64.441628   64.441628

   BIBUtils.dll   BIBUtils 2010/10/04-23:36:11   64.441628   64.441628

   boost_threads.dll   DVA Product   5.0.0  

   cg.dll   NVIDIA Cg Runtime   2.0.0015  

   cgGL.dll   NVIDIA Cg Runtime   2.0.0015  

   CoolType.dll   CoolType 2010/10/04-23:36:11   64.441628   64.441628

   data_flow.dll   AIF   2.0   53.422628

   dvaadameve.dll   DVA Product   5.0.0  

   dvacore.dll   DVA Product   5.0.0  

   dvaui.dll   DVA Product   5.0.0  

   ExtendScript.dll   ExtendScript 2010/10/19-10:22:12   61.445301   61.445301

   FileInfo.dll   Adobe XMP FileInfo   5.0   61.134777

   icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

   icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

   icudt42.dll   International Components for Unicode   4, 2, 0, 0  

   icuin42.dll   International Components for Unicode   4, 2, 0, 0  

   icuuc42.dll   International Components for Unicode   4, 2, 0, 0  

   image_flow.dll   AIF   2.0   53.422628

   image_runtime.dll   AIF   2.0   53.422628

   JP2KLib.dll   JP2KLib 2010/12/13-23:37:10   64.181312   64.181312

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

   LogSession.dll   LogSession   2, 0, 1, 11  

   MPS.dll   MPS 2010/12/13-23:37:10   64.450375   64.450375

   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161  

   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161  

   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161  

   onOneActivationToolbox.dll   onOneActivationToolbox   1.0.1  

   onOneToolbox2.dll   onOne Toolbox2 Dynamic Link Library   2.2.0  

   onOneWelcomeDialog.dll   Essentials   1.0.0.1  

   OnOneWidgets.dll    OnOneWidgets dll   2.5  

   ONProxySupport.dll   TODO: <Product name>   1.0.0.1  

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CS5   CS5  

   Plugin.dll   Adobe Photoshop CS5   CS5  

   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   2.0.0.746  

   PSArt.dll   Adobe Photoshop CS5   CS5  

   PSViews.dll   Adobe Photoshop CS5   CS5  

   SCCore.dll   ScCore 2010/10/19-10:22:12   61.445301   61.445301

   tbb.dll   Threading Building Blocks   2, 1, 2009, 0201  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   1.0.0.68 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   1.0.0.68

   WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423

   wu3d.dll   U3D Writer   9.3.0.113  

   zlib.dll   zlib   1.2.5  

Installed plug-ins:

   Accented Edges 12.0

   ADM 3.11x01

   Alias PIX 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])

   Angled Strokes 12.0

   Average 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Bas Relief 12.0

   BMP 12.0.2

   Camera Raw 6.6

   Chalk & Charcoal 12.0

   Charcoal 12.0

   Chrome 12.0

   Cineon 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Clouds 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Color Halftone 12.0.2

   Colored Pencil 12.0

   CompuServe GIF 12.0.2

   Contact Sheet II 12.0 (12.0x001)

   Conté Crayon 12.0

   Craquelure 12.0

   Crop and Straighten Photos 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Crop and Straighten Photos Filter 12.0.2

   Crosshatch 12.0

   Crystallize 12.0.2

   Cutout 12.0

   Dark Strokes 12.0

   De-Interlace 12.0.2

   Difference Clouds 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Diffuse Glow 12.0

   Displace 12.0.2

   Dry Brush 12.0

   DxO FilmPack 3 NO VERSION

   Eazel Acquire 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   ElectricImage 12.0

   Embed Watermark 4.0

   Extract 12.0 (12.0x001)

   Extrude 12.0.2

   FastCore Routines 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Fibers 12.0.2

   Film Grain 12.0

   Filter Gallery 12.0

   FocalPoint 2 2.0.9 (Suite 6)

   FocalPoint 2 Filter 2.0.9 (Suite 6)

   FocalPoint 2 Hidden NO VERSION

   FocalPoint 2 Hidden NO VERSION

   Fresco 12.0

   Glass 12.0

   Glowing Edges 12.0

   Grain 12.0

   Graphic Pen 12.0

   Halftone Pattern 12.0

   HDRMergeUI 12.0

   HSB/HSL 12.0

   IFF Format 12.0.2

   Ink Outlines 12.0

   JPEG 2000 2.0

   Lens Blur 12.0

   Lens Correction 12.0.2

   Lens Flare 12.0.2

   Lighting Effects 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Liquify 12.0.1

   Matlab Operation 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Measurement Core 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Mezzotint 12.0.2

   MMXCore Routines 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Mosaic Tiles 12.0

   Multiprocessor Support 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Mystical 2 10.0

   Neon Glow 12.0

   Nik Selective Tool 2.1.3.17318

   Noise Ninja NO VERSION

   Noise Ninja NO VERSION

   Noiseware Professional 4.2.0.5

   Note Paper 12.0

   NTSC Colors 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Ocean Ripple 12.0

   OpenEXR 12.0.2

   Paint Daubs 12.0

   Palette Knife 12.0

   Patchwork 12.0

   Paths to Illustrator 12.0.2

   Pattern Maker 12.0 (12.0x001)

   PCX 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Perfect Effects 6.0.0

   Perfect Effects Filter 6.0.0

   Perfect Effects Smart Filter 6.0.0

   Perfect Mask 6.0.0

   Perfect Mask Filter 6.0.0

   Perfect Mask Smart Filter 6.0.0

   Perfect Portrait 6.0.0

   Perfect Portrait Filter 6.0.0

   Perfect Portrait Smart Filter 6.0.0

   Perfect Resize 7.0 Professional Edition 7.0.5 (Suite 6)

   Perfect Resize 7.0 Professional Edition Batch 7.0.5 (Suite 6)

   Perfect Resize 7.0 Professional Edition Filter 6.0

   Perfect Resize 7.0 Professional Edition Format 7.0.5 (Suite 6)

   PG-Processor 2.0.0

   Photocopy 12.0

   PhotoFrame 4.6 Professional Edition 4.6.5 (Suite 6)

   PhotoFrame 4.6 Professional Edition Batch 4.6.5 (Suite 6)

   PhotoFrame 4.6 Professional Edition Hidden 4.6.5 (Suite 6)

   PhotoKit Capture Sharpener 1, 2, 11, 0

   PhotoKit Capture Sharpener 2 2.0.4

   PhotoKit Capture Sharpener Expert 1, 2, 11, 0

   PhotoKit Creative Sharpener 1, 2, 11, 0

   PhotoKit Creative Sharpener 2 2.0.4

   PhotoKit Output Sharpener 1, 2, 11, 0

   PhotoKit Output Sharpener 2 2.0.4

   PhotoKit Preview Helper 2.2.2

   PhotomergeUI 12.0 (12.0x001)

   PhotoTools 2.6 Hidden NO VERSION

   PhotoTools 2.6 Hidden NO VERSION

   PhotoTools 2.6 Professional Edition 2.6.3 (Suite 5.5.3)

   PhotoTools 2.6 Professional Edition Batch 2.6.3 (Suite 5.5.3)

   PhotoTune 3 3.0.8 (Suite 5.5.3)

   PhotoTune 3 Batch 3.0.8 (Suite 5.5.3)

   PhotoTune 3 Filter 3.0.8 (Suite 5.5.3)

   Picture Package 12.0 (12.0x001)

   Picture Package Filter 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Pinch 12.0.2

   Pixar 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   PixelGenius Toolbox 2.2.6

   Plaster 12.0

   Plastic Wrap 12.0

   PNG 12.0.2

   Pointillize 12.0.2

   Polar Coordinates 12.0.2

   Portable Bit Map 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Portrait Professional 1, 4, 1, 0

   Poster Edges 12.0

   Radial Blur 12.0.2

   Radiance 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Read Watermark 4.0

   Reticulation 12.0

   Ripple 12.0.2

   Rough Pastels 12.0

   Save for Web & Devices 12.0

   ScriptingSupport 12.0.4

   SGI RGB 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])

   Shear 12.0.2

   Smart Blur 12.0.2

   Smudge Stick 12.0

   SoftImage 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch])

   Solarize 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Spatter 12.0

   Spherize 12.0.2

   Sponge 12.0

   Sprayed Strokes 12.0

   Stained Glass 12.0

   Stamp 12.0

   Sumi-e 12.0

   Targa 12.0.2

   Texturizer 12.0

   Tiles 12.0.2

   Topaz Adjust 5 10.0

   Topaz BW Effects 10.0

   Topaz Clean 3 10.0

   Topaz DeNoise 5 10.0

   Topaz InFocus 10.0

   Topaz ReMask 3 10.0

   Topaz Star Effects 10.0

   TopazRemaskAutomate NO VERSION

   Torn Edges 12.0

   Twirl 12.0.2

   Underpainting 12.0

   Vanishing Point 12.0

   Variations 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Viveza 2 2.0.2.10710

   VueScan 1.0.00

   Water Paper 12.0

   Watercolor 12.0

   Wave 12.0.2

   Web Photo Gallery 12.0 (12.0x001)

   WIA Support 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   Wind 12.0.2

   Wireless Bitmap 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])

   ZigZag 12.0.2

Plug-ins that failed to load: NONE

Flash:

   onOne

   Flash

   Mini Bridge

   Access CS Live

   CS News and Resources

   Flash

   Kuler

   CS Review

Installed TWAIN devices: NONE

Tomorrow I can. I'm no expert at Photoshop but I know may way around a Computer. There is a version on the network drive now that was downloaded this morning. I believe it is the one that produced the errors. There is also one downloaded a few days ago that seems to me to be identical. The first one only installed into Programs (x86) and showed non fatal errors. There was no 64 bit version in Programs so I guess both files are probably identical.

I've rolled back the PC to an earlier version and run some registry cheching on it. No errors but I did find an unauthorised (by the company) malware rmonitoring program. I've deleted that and removed a couple of other redundant programs. I'm satisfied the PC has no software on it that was not there when Photoshop Lightroom 4.01 RC was installed a week ago. That has installed in the 64 bit folder.

Do you want me to use one of these existing downloads or get a fresh copy?

Margie

I followed your instructions and got the same results as before.

The failure log is the same size as previous one I sent you. 

Perhaps if you have the DL software on a different server or an Australian server I can get it from there and try again? 

My reading of the errors leads me to believe the downloaded file might be corrupt or missing data.

I used winrar to unzip the files.

You are certainly welcome tosetup a connect session if you feel you can accomplish the installation. Keep in mind we are in time zone GMT +10 hours. I can give you access between 10:00am and 5:00pm (GMT+10 hours).