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Adobe Illustrator CS5 will not open in Windows Vista

Apr 7, 2012 8:35 AM

Tags: #illustrator #cs5 #adobe #bug #windows #vista

All I get is "Adobe Illustrator has stopped working"

 

Then i get "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

 

I've tried reinstalling 6 times now, and it still wont work. I dont know where to start. Please help ASAP I have a presentation to submit!!

 
Replies
  • Currently Being Moderated
    Apr 7, 2012 1:09 PM   in reply to haven4321

    have you checked in the new user account/..

     
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  • Currently Being Moderated
    Apr 7, 2012 4:06 PM   in reply to haven4321

    This is what new user account means

     

    http://www.howtogeek.com/79785/add-a-user-account-in-windows-vista/

     

    make the account administrator not standard , check does the illustartor works in the new user account...

     
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  • Currently Being Moderated
    Apr 8, 2012 9:06 AM   in reply to haven4321

    Repair the permissions for the settings folder you find it here Ibelieve and you use the Properties panel to repair the permissions.

     


    Users/(user)/AppData/Roaming/Adobe/Adobe Illustrator CS# Settings folder.

     
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  • Currently Being Moderated
    Apr 8, 2012 9:13 PM   in reply to haven4321

    It's in your folder in the Users folder.

     
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  • Currently Being Moderated
    Apr 8, 2012 11:44 PM   in reply to Larry G. Schneider

    Appdate folder is hidden , hence unhide the hidden files and folder to locate the App data folder inside the users folder.

     
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  • Currently Being Moderated
    Apr 9, 2012 5:39 AM   in reply to haven4321

    You said that the settigns folder for Illustrator cs5  was empty , then for sure it is the permission issue.

     

    Two things you can do:-

     

    1) Enable the hidden admin account and then launch Illustrator and check in the "Administrator" account, is it works then copy and paste the settings folder in the normal user account and check;-

     

             to enable hidden admin account follow :- http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/

     

    2) Check the permission of the Illustrator cs5 settings folder ,

     
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  • Currently Being Moderated
    Apr 9, 2012 8:41 AM   in reply to haven4321

    No....

     

    You dont have to craete the Administrator account , it is alreay present but is hidden all you have to do is enable it....check the link posted earlier for the same it tells the step you need to follow.

     

    Go to Administrator account.

     

    Open Illustrator check , does it work fine , If yes....go to User/Administrator/Appdata/Roaming/Adobe/Adobe IllustratorCS5 Settings, copy it and paste it in your users folder

     
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  • Currently Being Moderated
    Apr 9, 2012 9:01 AM   in reply to haven4321

    haven,

     

    What happens if you:

     

    1) Uninstall,

    2) Run the Cleaner Tool, http://www.adobe.com/support/contact/cscleanertool.html

    3) Reinstall?

     
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  • Currently Being Moderated
    Apr 9, 2012 11:56 AM   in reply to haven4321

    Do you actually get the splash screen of the illustartor when you try and open it.

     

    at what stage or movement does it crash, can you try be more specific....

     
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  • Currently Being Moderated
    Apr 10, 2012 2:25 AM   in reply to haven4321

    If you are not even getting the splash screen then that folder will be empty , because it is the preferences folder and preferences get created when the program luanches but in your case this not happening.

     

    Secondly , all the troubleshooting done earlier except Uninstall and re-install ,is product specific however however I dont think that is the case in your situation.

     

    Go to C:\Users\<username>\AppData\Local\Temp

    locate amt3.log , delete it

     

    Launch your Illustrator , it will crash

     

    then go back to C:\Users\<username>\AppData\Local\Temp

    and collect the amt3.log and paste it on Pastebin.com website and provide the link here , to analysis

     
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  • Currently Being Moderated
    Apr 10, 2012 5:30 AM   in reply to haven4321

    I beleive you are looking at the right place ,

    Click the start Button

    At the bottom serach box , type "amt3.log" , does the file show up in the list , if no

     

    then I would say contact Adobe support ,and get this fixed.

     

    The problem could be either at the time of installation or launch.

     

    also can you share the install logs:-

     

    1 .Navigate to the log files in one of the following folders:

    Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
    Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers
    The log filename includes the product name and install date, followed by ".log.gz." The extension .gz indicates a compressed format.

    Use a decompression utility such as Winzip or StuffIt to decompress the .gz file. Once uncompressed, the log file is a plain text file.     
    Open the .log file using WordPad (Windows)
    copy and paste the log file in the pastebin.com

     

     
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