Installer asks for CS5.1 Disk but I puchased PS as a direct download.

[Syvette]

So today I reinstalled Windows, same computer just different new identity, so nothing recognizes it. Installing all of my other programs I had no problem. Even Maya worked just by entering the serial and product keys, but Photoshop is asking for an instal disc. Obviously I don't have one if I bought and downloaded it straight from the Adobe site. Need a fix for this.

[Manish-Sharma]

Hi,

Log-in in your adobe.com account and then check in the order histoery,

You will be able to locate the  seial number and the download link for the photoshop cs5.1.

[Preran]

Hi Syv Le Fore't,

Did you download the version using this link? http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop

Can you provide us with more info about the source of your current installer?

Thanks,

Preran    

[m_ndl0rd]

The issue can be of the download media. You can follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download else Create a new admin account and try to install.

[Syvette]

Well since I had reinstalled windows, I backed up a lot of files to my phone. (SD card on it) I came to Adobe.com and redownloaded PS CS5.1 from the site via, "My Orders > Alt Download > File 1+2" I did this the same way when I first installed it. I've got no problem entering the Serial Key, but once the installer reaches the instal part it requests the CS5.1 Disc. Like I said I don't have because I bought PS as a download.

And no Preran. I didn't use that link. I never downloaded a trial copy. I bought a full product from having nothing previously.

[Manish-Sharma]

Go ahead and download the trial version from the link provided by preran , once download try and install it from it using your own serial  number.

If you get the same error , let us know

[Syvette · Accepted solution]

I went and downloaded PS again. Straight to my PC this time, and now the installer isn't asking for the disc and I'm at about 60% done.

Thanx for the help.

-looks for a close thread button- :s

[m_ndl0rd]

Thats good to hear and as the installation completes backup the downloaded installer and save it.

Mark as a correct answer and then others would know that this Question has been Answered.