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Syv Le Forét
Syv Le Forét Calculating status...
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Installer asks for CS5.1 Disk but I puchased PS as a direct download.

Apr 9, 2012 1:36 AM

Tags: #installer #direct_download #no_disc

So today I reinstalled Windows, same computer just different new identity, so nothing recognizes it. Installing all of my other programs I had no problem. Even Maya worked just by entering the serial and product keys, but Photoshop is asking for an instal disc. Obviously I don't have one if I bought and downloaded it straight from the Adobe site. Need a fix for this.

1244 Views   7 Replies   Latest reply: Manish Kumar, Apr 9, 2012 2:19 AM
 
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  • Manish-Sharma
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    1. Manish-Sharma,
    Apr 9, 2012 1:53 AM   in reply to Syv Le Forét
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    Hi,

     

    Log-in in your adobe.com account and then check in the order histoery,

     

    You will be able to locate the  seial number and the download link for the photoshop cs5.1.

     
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  • Preran
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    2. Preran,
    Apr 9, 2012 1:53 AM   in reply to Syv Le Forét
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    Hi Syv Le Fore't,

     

    Did you download the version using this link? http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop

     

    Can you provide us with more info about the source of your current installer?

     

    Thanks,

    Preran    

     
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  • Manish Kumar
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    3. Manish Kumar,
    Apr 9, 2012 1:55 AM   in reply to Syv Le Forét
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    The issue can be of the download media. You can follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download else Create a new admin account and try to install.

     
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  • Syv Le Forét
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    4. Syv Le Forét,
    Apr 9, 2012 2:04 AM   in reply to Manish Kumar
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    Well since I had reinstalled windows, I backed up a lot of files to my phone. (SD card on it) I came to Adobe.com and redownloaded PS CS5.1 from the site via, "My Orders > Alt Download > File 1+2" I did this the same way when I first installed it. I've got no problem entering the Serial Key, but once the installer reaches the instal part it requests the CS5.1 Disc. Like I said I don't have because I bought PS as a download.

     

    And no Preran. I didn't use that link. I never downloaded a trial copy. I bought a full product from having nothing previously.

     
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  • Manish-Sharma
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    5. Manish-Sharma,
    Apr 9, 2012 2:11 AM   in reply to Syv Le Forét
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    Go ahead and download the trial version from the link provided by preran , once download try and install it from it using your own serial  number.

     

    If you get the same error , let us know

     
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  • Syv Le Forét
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    6. Syv Le Forét,
    Apr 9, 2012 2:15 AM   in reply to Manish-Sharma
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    I went and downloaded PS again. Straight to my PC this time, and now the installer isn't asking for the disc and I'm at about 60% done.

     

    Thanx for the help.

     

    -looks for a close thread button- :s

     
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  • Manish Kumar
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    7. Manish Kumar,
    Apr 9, 2012 2:19 AM   in reply to Syv Le Forét
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    Thats good to hear and as the installation completes backup the downloaded installer and save it.

     

    Mark as a correct answer and then others would know that this Question has been Answered.

     
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