Skip navigation
gg0968
gg0968 Calculating status...
Currently Being Moderated

Flash will not update and does not work - mentions cannot register and Avtive X

Apr 6, 2012 1:50 PM

Hello, I am trying to download the latest version of Flash on Windows XP, it will not update *** it says I have an Active X issue and it cannot register.

Please help

1092 Views   9 Replies   Latest reply: gg0968, Apr 9, 2012 5:02 AM
 
Replies
  • Pat Willener
    Currently Being Moderated
    1. Pat Willener,
    Apr 6, 2012 8:06 PM   in reply to gg0968
    Report

    Try using http://support.microsoft.com/mats/Program_Install_and_Uninstall

     

    Let us know if this fixes your problem, or if you have any difficulties with the program.

     
    |
    Mark as:
  • gg0968
    Currently Being Moderated
    2. gg0968,
    Apr 7, 2012 1:37 AM   in reply to Pat Willener
    Report

    Hi Thanks for the help, but no luck – still getting this message, not really sure why it happened either.

    Thank you

    Gareth

     

     

     

    cid:image001.png@01CD14A1.E7BE21E0

     
    |
    Mark as:
  • Pat Willener
    Currently Being Moderated
    3. Pat Willener,
    Apr 7, 2012 1:59 AM   in reply to gg0968
    Report

    It is basically a registry permission problem; I was hoping that Microsoft Fixit would fixit.

     

    There is a more complicated procedure, but let's first try another possible solution.

     

    Go to http://helpx.adobe.com/flash-player/kb/installation-problems-flash-pla yer-windows.html#Install_in_a_firewall_proxy_server_environment and download the 32-bit ActiveX installer.  Save it to disk (you may need to right-click, then save target as).

     

    Next close all browser windows, then right-click on the downloaded installer, and select Run as Administrator.

     

    If that also does not complete the installation, you may need to run the SubInACL procedure from http://helpx.adobe.com/flash-player/kb/flash-player-windows-registry-p ermissions.html

     

    Unfortunately there is no guarantee that this will clear up your problem, as the procedure was created for Flash Player 10.  But anyway, let us know how it goes.

     
    |
    Mark as:
  • gg0968
    Currently Being Moderated
    4. gg0968,
    Apr 7, 2012 8:11 AM   in reply to Pat Willener
    Report

    Hi Pat, still no luck, thanks for trying though – my system is 32bit does that matter?

    Kind regards

    Gareth

     
    |
    Mark as:
  • Pat Willener
    Currently Being Moderated
    5. Pat Willener,
    Apr 8, 2012 5:25 PM   in reply to gg0968
    Report

    If both Microsoft Fixit and SubInACL did not fix the problem, then it becomes very complicated.

     

    I wish the Flash Player developers would update the SubInACL procedure for Flash Player 11, but since the error you are encountering is rather rare, this may not happen anytime soon.

     

    What you will have to find out is what registry key(s) is having permission problems.  This can be found out by running the ActiveX installer while Process Monitor is running (filtering the ActiveX installer process).  However, the output is very large (ten thousands of lines), and you will have to check each line for a potential registry permission issue.

     

    Sorry, but apart from reinstalling Windows I have no more options.

     
    |
    Mark as:
  • Pat Willener
    Currently Being Moderated
    6. Pat Willener,
    Apr 8, 2012 5:42 PM   in reply to gg0968
    Report

    Ok, wait - I have just thought of another potential fix for your problem: download the MSI installer and save it to disk, then close all browser windows and run the downloaded MSI installer.

     
    |
    Mark as:
  • gg0968
    Currently Being Moderated
    7. gg0968,
    Apr 9, 2012 5:44 PM   in reply to Pat Willener
    Report

    Thanks Pat I will try this now.

    I can load and view Flash in Chrome and Firefox. Does this help?

     

    Gareth Garvey

     

    [private data removed]

     
    |
    Mark as:
  • gg0968
    Currently Being Moderated
    8. gg0968,
    Apr 9, 2012 2:05 AM   in reply to Pat Willener
    Report

    Hi Pat

    No luck with the installer. Got error message 1722

     
    |
    Mark as:
  • gg0968
    Currently Being Moderated
    9. gg0968,
    Apr 9, 2012 5:02 AM   in reply to Pat Willener
    Report

    Hi Pat, thanks for all your help here, it’s resolved now as I did the dreaded system restore as everything else just failed.

    You’re assistance was really appreciated.

    Kind regards

    Gareth

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points