• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Retrieving lost Photoshop Elements Software due to PC crash

Guest
Apr 08, 2012 Apr 08, 2012

Copy link to clipboard

Copied

We had purchased Photoshop Elements 3 several years ago, upgraded to 7, and recently our motherboard died. The vendor where we purchased a new PC only transferred files and not software. We are negotiating with them to see if they will assist us, but in the meantime, if we reinstall Elements 3, do you have any record of our upgrade to 7? If not, what is the current version, and how much would it cost to upgrade? Many thanks. Betty & Jeff Luscher

Views

863

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Apr 08, 2012 Apr 08, 2012

Copy link to clipboard

Copied

Well, I just tried installing Elements 3, and it's incompatible with Windows 7. Any help you can give would be greatly appreciated. We have about 6GB worth of photos we'd really like to download and can't even get that accomplished.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 09, 2012 Apr 09, 2012

Copy link to clipboard

Copied

http://www.adobe.com/products/photoshop-elements/buying-guide.displayTab3.html

For the rest - your photos are just files on a disc. Other than building a catalog with metadata and thumbnails which you wil lprobably lose, there is nothing magic to it and you should be perfectly able to copy and move the files to whatever location you desire and view them in any other app like IrfanView, XnView, ACDSee etc.. If you can't do that, than probably the harrdrive is damaged as well and you need some file recovery tool get working...

Mylenium

Message was edited by: Mylenium, fixed typos

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 09, 2012 Apr 09, 2012

Copy link to clipboard

Copied

Download and install the latest version of Photoshop Elements 10 from

http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=en_us.

Install and launch "Organize". It would prompt a message that"An older version of catalog found on teh computer. Do you want to convert it." Click on Yes and all the images and videos from Photoshop Elements 3 would be in the new version.

You can use the new version fro 30 days as trail. In between you can purchase the license key for the same.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Apr 09, 2012 Apr 09, 2012

Copy link to clipboard

Copied

LATEST

You wrote that you upgraded the elements 3 to 7 , what happens when you try and install elements 7 on win 7.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines