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Syv Le Forét
Currently Being Moderated

Installer asks for CS5.1 Disk but I puchased PS as a direct download.

Apr 9, 2012 1:36 AM

Tags: #installer #direct_download #no_disc

So today I reinstalled Windows, same computer just different new identity, so nothing recognizes it. Installing all of my other programs I had no problem. Even Maya worked just by entering the serial and product keys, but Photoshop is asking for an instal disc. Obviously I don't have one if I bought and downloaded it straight from the Adobe site. Need a fix for this.

 
Replies
  • Currently Being Moderated
    Apr 9, 2012 1:53 AM   in reply to Syv Le Forét

    Hi,

     

    Log-in in your adobe.com account and then check in the order histoery,

     

    You will be able to locate the  seial number and the download link for the photoshop cs5.1.

     
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  • Currently Being Moderated
    Apr 9, 2012 1:53 AM   in reply to Syv Le Forét

    Hi Syv Le Fore't,

     

    Did you download the version using this link? http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop

     

    Can you provide us with more info about the source of your current installer?

     

    Thanks,

    Preran    

     
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  • Currently Being Moderated
    Apr 9, 2012 1:55 AM   in reply to Syv Le Forét

    The issue can be of the download media. You can follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download else Create a new admin account and try to install.

     
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  • Currently Being Moderated
    Apr 9, 2012 2:11 AM   in reply to Syv Le Forét

    Go ahead and download the trial version from the link provided by preran , once download try and install it from it using your own serial  number.

     

    If you get the same error , let us know

     
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  • Currently Being Moderated
    Apr 9, 2012 2:19 AM   in reply to Syv Le Forét

    Thats good to hear and as the installation completes backup the downloaded installer and save it.

     

    Mark as a correct answer and then others would know that this Question has been Answered.

     
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