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An unexpected Error Occurred. PDFMaker was unable to produce the Adobe PDF

Mar 17, 2012 3:44 PM

Tags: #powerpoint #pdfmaker #unexpected_error #convert_to_pdf #unable_to_produce_the_adobe_pdf

Hello,

 

This is a very user-UNFRIENDLY message.  There is no info as to what error occurred or how to fix it.  I googled this error and only found info relating to earlier versions of Acrobat and not sure they would be worth the trouble of checking out on latest version...one would have hoped Adobe would have something on this, but I can't find anything about it concerning the current release.

 

The scenario:

 

Powerpoint 2010, Adobe Acrobat X Pro, both fully updated and current. Late model Dell computer with plenty of RAM/Disk space. Windows 7 Home Premium

 

I can create a PDF using the Print to Adobe PDF option.  However this does not save embedded videos as flash videos, and I have several.

 

We are supposed to be able to embed videos in PDFs from Powerpoint (and other MS Office products) by having Acrobat Pro convert them to FLV format.  I did a test conversion in Powerpoint using the "Insert Flash" option under the Acrobat ribbon, and it converted and played fine in Powerpoint.  However when I then try to save the presentation as PDF, I get the error and no PDF is created.

 

This error occurs with both Acrobat X standard and Acrobat X pro.  I had hoped that Acrobat X pro would not behave the same way but it does.

 

What's the deal?  How do I fix this?


Thanks in advance for any help

 
Replies
  • Currently Being Moderated
    Apr 1, 2012 7:48 AM   in reply to jmb825

    As long as multimedia contents are concerned i don't think there should be an issue. Try this:

     

    Install Quick Time player and then convert the file to PDF. For easyness, create a seperate PPT with just one slide in it and put that multimedia object on that slide.

     
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  • Currently Being Moderated
    Apr 1, 2012 1:11 PM   in reply to Sandeep V.

    You also did not indicate the size of your PPT presentation. You may have plenty of RAM, but what is the size left in your TEMP folder. Windows restricts the size of the TEMP folder and it may be that you do not have enough space for the intermediate files that are created. I would recommend trying the suggestion of creating a 1 page PPT with the same types of things on it and see if it goes.

     
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  • Currently Being Moderated
    Apr 9, 2012 7:24 AM   in reply to jmb825

    Hmmm.... Thanks fot the detailed result. Read it thrice to understand it..

     

    Okay, first thing first. Do you use File->Save As Adobe PDF or the Acrobat Tab (Ribbon) to convert the files to PDF?

    Secondly, go throught the article on http://help.adobe.com/en_US/acrobat/pro/using/WS65B80E79-F165-44f0-BBC A-0F142A758696.html and verify if you meet the requirements.

     

    Also, what program do you use to convert .avi to .mov or .mp4? Does that support H.264 protocol? Would you be able to upload any .avi along with the converted .mp4/.mov so we can check its behavior. Not sure if it happens with every .mp4. I just tried with a sample but didn't get any issues.

     
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  • Currently Being Moderated
    Dec 17, 2012 4:40 AM   in reply to jmb825

    John - I got this reply from Bud Wendt who solved this issue performing some steps that he mentioned in his email. I thought it may help others.

     

    Sandeep-

        Your forum system won't let me post. I solved this problem (for me). I had a document that had been created in Office 2007 with Excel plots that had been copied and pasted into PowerPoint. After upgrading to Office 2010, I edited that document and attempted to make a PDF, but PDFMaker barfed with this worthless error message. Fortunately, I was able, after several attempts, to read which slide number was the last one before it failed. I copied the single slide and it failed to make a PDF on that one alone. When I double-clicked on the embedded Excel plots, PowerPoint squawked that the embedded stuff was out of date and gave me the option to convert it. After I did that to all of the embedded plots in my original slide deck, I was able to save them to a PDF using the icons on the ribbons.

     

    Bud Wendt

     
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  • Currently Being Moderated
    Sep 25, 2012 3:42 PM   in reply to Sandeep V.

    I would like to point out that this is a problem that can occur due to other embedded content from Office 2007.  PDFMaker refused to produce output when I had an PowerPoint 2007 Equation Editor equation on a PowerPoint 2010 slide.

     

    Replacing it with the equivalent (and much nicer looking) Office 2010 Equation content solved the problem.  I have to agree with Bud Wendt and the OP that Adobe should a more useful error message.

     
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  • Currently Being Moderated
    Dec 16, 2012 11:01 AM   in reply to jmb825

    I tried Sandeep's approach and similarly managed to locate the single slide that was causing PDFmaker to bomb. In my case the problem was solved by ungrouping a set of three objects (text boxes and images). When grouped, PDFmaker would fail; when ungrouped, PDFmaker would succeed. At the very least it would help if PDFmaker could indicate which slide or page was causing the problem.

     
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