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Every time I restart my computer flash player just stops working. It juts looks like I would have no flash player installed at all and I will have to re-install. Very annoying.
Once I reinstall, everything works just fine until I restart my computer.
I have 64 bit Windows 7 if that helps at all.
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Try a clean install of the latest Flash Player 11.2
Download the full installers from the links at http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#Install_in_a_...
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Thanks for trying to help but a clean install didn't help.
The link was also broken.
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Try running this Microsoft Fixit tool: http://support.microsoft.com/mats/Program_Install_and_Uninstall
After you run it, please do the following.
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I'm running into the same issue with one computer on my network, also running Windows 7 x64 SP1. A complete uninstall using the Adobe Uninstaller, then a full re-install, does not fix the issue - after rebooting, Flash stops working in both IE and Firefox.
I should note that I am not getting any errors during installation, or uninstallation. Everything seems to run smoothly, and Flash works fine... until you reboot. At that point, both IE 9 and FF 11 act as if the Flash add-on is not installed.
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GJSchaller wrote:
I'm running into the same issue with one computer on my network, also running Windows 7 x64 SP1. A complete uninstall using the Adobe Uninstaller, then a full re-install, does not fix the issue - after rebooting, Flash stops working in both IE and Firefox.
I should note that I am not getting any errors during installation, or uninstallation. Everything seems to run smoothly, and Flash works fine... until you reboot. At that point, both IE 9 and FF 11 act as if the Flash add-on is not installed.
Open Firefox and in the address bar, type: about:plugins Do you not see Shockwave Flash as shown in the screenshot?
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maybe this is related:
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Sorry this took so long to reply - because it works until he reboots, he opted not to reboot for a week, so he could get work done. I have exclusive access to his PC now, so I can work on this.
Within Firefox 11.0, when I type about:plugins, I see the following:
However, when I go to a page that contains Flash (such as https://www.adobe.com/software/flash/about/), the content does not load.
The problem is persisting in IE as well, and Flash content will not load. When I look in IE's add-ons, I see the following:
This is after multiple attempts to uninstall (using the Adobe uninstaller tool), reinstalling using the full downloads, and running the MS FixIt tool linked above. I've also made it a point to disable anti-virus, and also go through all the steps on this support page.
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The problem appears somehow connected to specific user accounts - if I am logged in as a domain member, I cannot use Flash in either browser. If I'm logged in as a Local Admin, I do not have the issue.
No one else on the domain is having this issue, so it should not be an issue with our Domain Policy, as set. It may be local to this PC, I am looking into a GPO refresh at the moment.
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When I look in IE under "View and manage your Internet Explorer add-ons" I see the following:
Name: Shockwave Flash Object
Publisher: Not Available
Type: ActiveX Control
Version: 0.0.0.1
File date:
Date last accessed: Today, April 09, 2012, 1 minute ago
Class ID: {D27CDB6E-AE6D-11CF-96B8-444553540000}
Use count: 38
Block count: 34
File: Flash32_11_2_202_228.ocx
Folder: C:\Windows\SysWOW64\Macromed\Flash
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When I re-install it, I see this:
Name: Shockwave Flash Object
Publisher: Adobe Systems Incorporated
Type: ActiveX Control
Version: 0.0.0.1
File date:
Date last accessed: Today, April 09, 2012, 11:41 AM
Class ID: {D27CDB6E-AE6D-11CF-96B8-444553540000}
Use count: 57
Block count: 37
File: Flash32_11_2_202_228.ocx
Folder: C:\Windows\SysWOW64\Macromed\Flash
When I log out, and log back in as the same domain user (not even rebooting), the above data goes back to the "Publisher: Not Available" as seen above.
This isn't just rebooting, this is something tied to the login / user using Windows.
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Deleteing the user's profile and recreating it does NOT resolve the issue - when the new profile is created, the same issue is still there.
The only difference between this computer, and the other 12 like it on the same network, is that this one has an ATI FirePro 2640 video card (for 4 monitors) instead of the standard ATI card (for two).
Are there any known conflicts between Flash, and ATI's video drivers or software?
Message was edited by: GJSchaller
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Can you please try the steps outlined here to see if this resolves the problem:
1. Install Flash Player
2. Download the SubInACL Installer from Microsoft
3. Install SubInACL and note the install location
4. Download the attached "reset_fp11.bat.zip" file and extract it to the SubInACL folder from the previous step. At this point, subinacl.exe and reset_fp11.bat will be in the same folder. Please note that you might not see the file extensions unless you've made them visible.
5. If you are on Vista or Windows 7, right click "reset_fp11.bat" and select "Run as Administrator". If you are on XP, please make sure you are using an Administrator level account before double clicking.
6. You'll see a window appear and text go by, this should only take a few seconds to complete. Once done, restart your computer and verify that Flash is working correctly.
Thanks,
Chris
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That fixed it - thank you, VERY much!
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Thanks Chris. This worked for me for IE. If you find a resolution for Mozilla, please post it.
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Holy Cow man, I have been through countless forums on this problem & nothing worked. Finally, THIS suggestion worked. Thanks a lot man.
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I tried all the suggestions in these posts, but none of them worked. Assuming that you only recently updated Adobe Flash Player, just restore your system to the day before the update was installed. Worked like a charm for me!
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From the looks of the number of comments all over the internet regarding this problem, there are thousands of computer users suffering this issue.
I hope this problem gets fixed in the next release of Flash Player so that it doesn't take the expertese of an IT expert to correct it, and soon. This is not the only major problem in the latest release. Adobe, you've done better.
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I performed the above six step routine and it fixed Flash for Internet Explorer but not for Firefox (my prefered browser).
I am running Windows 7 Home premium, SP1
64Bit OS
Firefox 14.0.1
IE 9.0.8112.16421
While running reset_fp11.bat I get repeated 'subinacl' is not recognized as an internal or external command
Further help resolving the problem with Firefox would be appreciated.
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For Firefox, you might want to consider resetting your profile. This has helped many strange situations in the past.
http://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems
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Chris – I tried resetting Firefox and it did not resolve the problem so I tried uninstalling Firefox and re-installing it. That didn’t help either. I still lose Flash when I reboot.
Do you have a fix for Firefox similar to reset_fpll.bat above?
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No, nothing like that for Firefox. Can you list out the files in your c:\windows\syswow64\macromed\flash folder the next time this occurs?
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Below are screenshots of before and after rebooting. Flash worked fine with Firefox after reinstalling. Flash would not work with Firefox after rebooting the computer. Flash works fine with Internet Explorer in both instances.
9414 KB | 9/5/2012 | 5:56:38 PM | |
111 KB | 8/14/2012 | 10:16:00 PM | |
1766 KB | 9/6/2012 | 1:47:29 PM | |
245 KB | 9/6/2012 | 1:47:29 PM | |
464 KB | 9/5/2012 | 5:56:38 PM | |
675 KB | 9/5/2012 | 5:56:38 PM | |
675 KB | 9/6/2012 | 1:47:28 PM | |
9584 KB | 9/6/2012 | 1:47:28 PM | |
1 KB | 9/6/2012 | 1:47:29 PM | |
2 KB | 10/4/2010 | 7:40:18 PM | |
1 KB | 4/4/2012 | 11:43:22 AM |
After reinstalling Flash. Flash works fine with Firefox and Internet Explorer.
9414 KB | 9/5/2012 | 5:56:38 PM | |
111 KB | 8/14/2012 | 10:16:00 PM | |
1766 KB | 9/6/2012 | 1:47:29 PM | |
245 KB | 9/6/2012 | 1:47:29 PM | |
464 KB | 9/5/2012 | 5:56:38 PM | |
675 KB | 9/5/2012 | 5:56:38 PM | |
675 KB | 9/6/2012 | 1:47:28 PM | |
9584 KB | 9/6/2012 | 1:47:28 PM | |
1 KB | 9/6/2012 | 1:47:29 PM | |
2 KB | 10/4/2010 | 7:40:18 PM | |
1 KB | 4/4/2012 | 11:43:22 AM |
After rebooting. Flash no longer works with Firefox
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Please stop sending me emails. Thanks.
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@darkin99 - Thanks. The files looks the same before and after, so no worries about anything uninstalling Flash Player. If you go to "about:plugins" in Firefox's address bar after rebooting, do you see Shockwave Flash (or anything else) listed?
@i did it my way - To opt out of emails, visit the forum link and click "Stop email notifications" in the top right of the page.