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Migrated to new iMac- CS4 gives fatal error

Dec 8, 2011 5:26 AM

I used the migration assistant to move files and apps from my old laptop to a new iMac that is running Mac OS X 10.7.2. WHen I try to open a file in Photoshop I get the following error:

fatal Error- missing component

/Library/Application Support/Adobe/Adobe Version Cue CS4/Client/4.0.0/VersionCue.framework

I saw some posts about Version Cue etc but I'm not sure what is what with that. I tried to uninstall and I get an errro message so I can't even do that now. I am stuck.

Thanks for your help.

  • Currently Being Moderated
    Dec 8, 2011 3:40 PM   in reply to LMGehling

    LMGehling I would recommend removing the Adobe applications and reinstalling the applications from the install media.  The migration assistant is great for documents and settings but can be problematic when it comes to transferring applications.

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  • Currently Being Moderated
    Dec 8, 2011 4:09 PM   in reply to LMGehling

    LMGehling honestly I would recommend starting from the beginning again.  Some of the worst support issues I have experienced with customers is when they have used the Migration Assistant/EZ transfer type solutions.  The migration should go a lot faster if you tell it to only transfer settings and documents. 


    You can try manually removing the items related to Adobe on your system.  They should primarily be located in the following locations:


    Library/Application Support/Adobe

    User/<UserName>/Library Application Support/Adobe


    Applications/Utilities/Adobe/Adobe Installers

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  • Currently Being Moderated
    Apr 8, 2012 5:14 PM   in reply to Jeff A Wright

    I have had exactly the same problem and followed the above reccomendations.


    Now when I try and install CS4 it gives me a start up error and tells me that required resources are missing?


    Note, I do also have Photoshop CS5 on this computer which migrated without any problems. I just need CS4 for InDesign, Illustrator and Dreamweaver.



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    Apr 9, 2012 10:00 AM   in reply to evad7691

    Evad7691 did you try formatting your drive and only transfering over the documents and settings and then reinstalling your applications?

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  • Currently Being Moderated
    May 29, 2013 8:52 AM   in reply to Jeff A Wright

    Hi There,


    I'm getting the same exact error after using Apple's migration tool to sync up my files to a new Macbook.  I no longer have the CD for CS4, but I do have the license key, would you be able to post a link to the dmg file so that I can install it via electronic rather than hard medium?



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  • kglad
    72,328 posts
    Jul 21, 2002
    Currently Being Moderated
    May 29, 2013 10:43 AM   in reply to sj301

    if you follow all 7 steps you can dl a trial here: html


    and activate with your serial.


    if you have a problem dl'g, you didn't follow all 7 steps.  the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from

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