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lisaneff
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Indesign keeps crashing when opening documents

Apr 9, 2012 6:29 AM

Tags: #cs5 #mac #indesign

i recently intalled indesign cs5.5. it won't open documents created on other computers. the program crashes before the document ever shows on my screen. have called adobe tech twice but the problem remains unsolved. i'm running mac lion. have checked for updates. here's the crash report: http://pastebin.com/bN1e29cD

1219 Views   4 Replies   Latest reply: Bob Levine, Aug 13, 2012 4:49 AM
 
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  • John Hawkinson
    5,515 posts
    Jun 25, 2009
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    1. John Hawkinson,
    Apr 9, 2012 11:05 AM   in reply to lisaneff
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    Hmm.

    InDesign's opening of the file seems to be triggered by an Apple Event -- are you using AppleScript to open this file?

    Or opening it from the Finder?

    What if you use File > Open from InDesign?

     

    Have you tried  Troubleshooting 101: Replace, or "trash" your InDesign preferences

     

    Does it work with another user account on the same machine?

     
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  • lisaneff
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    2. lisaneff,
    Apr 9, 2012 11:36 AM   in reply to John Hawkinson
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    I've been trying to open it within the indesign program and also just by double clicking the file.

    When I tried File > Open from InDesign it again failed to open.

    I'll try another user account and the troubleshooting suggestion.

     
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  • Benedict Slee
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    3. Benedict Slee,
    Aug 12, 2012 10:23 PM   in reply to lisaneff
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    I am having a similar problem.

     

    I Use both apple and PC/windows computers with CS5. My apple will open Indesign documents created on the windows (XP and windows 7) computers but th ewindows XP and windows 7 computers will not open the documents crerated on the apple. Apperently there is a plugin missing but there appear to be no updates for the windows computers.

     

    Ben

     
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  • Bob Levine
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    4. Bob Levine,
    Aug 13, 2012 4:49 AM   in reply to Benedict Slee
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    Most likely that you are NOT using CS5 on the Mac but either CS5.5 or CS6.

     

    Bob

     
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