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frederick wheeler
frederick wheeler
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An unknown authentication error has occurred using your Adobe ID (AUTH_UNKNOWN_ERROR)

Apr 10, 2012 10:14 AM

Tags: #unexpected_error #fatal_error #auth_error

i am getting an auth_error when trying to upload my website to business catalyst Again.  it occured last week and then mysteriously work a day later.

I think some internal error was corrected at muse login  or the site was down.  is it down again.  if you are shutting it down for maintenance, you need to let people know.

 

itauth_error.jpg

 

muse-shutdown.jpg

 

thanks in advance for your help

15048 Views   11 Replies   Latest reply: Robin Hull, Apr 12, 2012 1:14 AM
 
Replies
  • oddstick
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    1. oddstick,
    Apr 7, 2012 9:02 AM   in reply to frederick wheeler
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    I'm having the same problem. An unknown authentication error..........

     

    has this been addressed?

    Thank you

     
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  • Corey@Adobe
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    2. Corey@Adobe,
    Apr 9, 2012 1:47 PM   in reply to frederick wheeler
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    Please try Deactivating and Reactivating Muse to see if this resolves the issue:

     

    In Muse:

    1. Go to Help
    2. Select 'Deactivate muse'
    3. Select 'Deactivate and Quit'.
    4. Start Muse again and re-enter your user name and password.

     

    Best regards,

    Corey

     
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  • frederick wheeler
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    3. frederick wheeler,
    Apr 9, 2012 1:49 PM   in reply to Corey@Adobe
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    How can you deactivate if you can't connect?? 

     

    lynn

     
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  • Corey@Adobe
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    4. Corey@Adobe,
    Apr 9, 2012 2:03 PM   in reply to frederick wheeler
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    Lynn,

     

    You are receiving this authentication error when trying to Publish your site in Muse... so you are currently running in Muse, correct?

     

    In Muse:

    1. Go to Help.
    2. Select 'Deactivate muse'.
      Screen shot 2012-04-09 at 1.59.26 PM.png
    3. Select 'Deactivate and Quit'.
    4. Start Muse again and re-enter your user name and password.

     

    Once you have deactivated and reactivated Muse, try publishing your site again.

     

    Best regards,

    Corey

     
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  • frederick wheeler
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    5. frederick wheeler,
    Apr 9, 2012 3:29 PM   in reply to Corey@Adobe
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    but only the software application is open.   publishing or managing is the activity

       that tries to connect to the  web/ server application that is causing the error.  it is not an error on launching muse application.  

    also get the error when trying to "manage" muse.  

     

    Lynn 

     
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  • Corey@Adobe
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    6. Corey@Adobe,
    Apr 10, 2012 10:02 AM   in reply to frederick wheeler
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    Lynn,

     

    I understand what you are doing when you are receiving the error.

     

    When you first activate Muse you enter an AdobeID. This same AdobeID account is used when connecting with Business Catalyst when publishing from Muse. If there is a problem/mismatch/synchronization issue with your AdobeID and Business Catalyst Account, you may receive this authentication error. Deactivating and reactivating has resolved this issue for other users: forums.adobe.com/thread/985495?tstart=0

     

    Please follow the steps I outlined for deactivating and reactivating Muse.

     

    1. Go to Help.
    2. Select 'Deactivate muse'.
      Screen shot 2012-04-09 at 1.59.26 PM.png
    3. Select 'Deactivate and Quit'.
    4. Start Muse again and re-enter your user name and password.

     

    Once you have deactivated and reactivated Muse, try publishing your site again.

     

    Best regards,

    Corey

     
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  • frederick wheeler
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    7. frederick wheeler,
    Apr 10, 2012 10:16 AM   in reply to Corey@Adobe
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    Ok. Thank you.

     

    lynn

     
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  • Corey@Adobe
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    8. Corey@Adobe,
    Apr 10, 2012 11:04 AM   in reply to frederick wheeler
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    Did this resolve the problem for you?

     
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  • frederick wheeler
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    9. frederick wheeler,
    Apr 10, 2012 11:29 AM   in reply to Corey@Adobe
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    Yes. Thank you very much.  If this is part of the update process,  it should be included in the instructions.

    Thanks again

     

    lynn

     
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  • Corey@Adobe
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    10. Corey@Adobe,
    May 8, 2012 11:39 AM   in reply to frederick wheeler
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    It is not part of the normal Muse beta 7 update process - it's an error that a small number of users are encountering. We apologize for the inconvenience. Thanks for following up and helping to improve the Muse beta.

     
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  • Robin Hull
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    11. Robin Hull,
    Apr 12, 2012 1:14 AM   in reply to Corey@Adobe
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    Just to say I hve had the same problem which your advice, Corey, sorted out.

     
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