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An unknown authentication error has occurred using your Adobe ID (AUTH_UNKNOWN_ERROR)

Apr 10, 2012 10:14 AM

Tags: #unexpected_error #fatal_error #auth_error

i am getting an auth_error when trying to upload my website to business catalyst Again.  it occured last week and then mysteriously work a day later.

I think some internal error was corrected at muse login  or the site was down.  is it down again.  if you are shutting it down for maintenance, you need to let people know.

 

itauth_error.jpg

 

muse-shutdown.jpg

 

thanks in advance for your help

 
Replies
  • Currently Being Moderated
    Apr 7, 2012 9:02 AM   in reply to frederick wheeler

    I'm having the same problem. An unknown authentication error..........

     

    has this been addressed?

    Thank you

     
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  • Currently Being Moderated
    Apr 9, 2012 1:47 PM   in reply to frederick wheeler

    Please try Deactivating and Reactivating Muse to see if this resolves the issue:

     

    In Muse:

    1. Go to Help
    2. Select 'Deactivate muse'
    3. Select 'Deactivate and Quit'.
    4. Start Muse again and re-enter your user name and password.

     

    Best regards,

    Corey

     
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  • Currently Being Moderated
    Apr 9, 2012 2:03 PM   in reply to frederick wheeler

    Lynn,

     

    You are receiving this authentication error when trying to Publish your site in Muse... so you are currently running in Muse, correct?

     

    In Muse:

    1. Go to Help.
    2. Select 'Deactivate muse'.
      Screen shot 2012-04-09 at 1.59.26 PM.png
    3. Select 'Deactivate and Quit'.
    4. Start Muse again and re-enter your user name and password.

     

    Once you have deactivated and reactivated Muse, try publishing your site again.

     

    Best regards,

    Corey

     
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  • Currently Being Moderated
    Apr 10, 2012 10:02 AM   in reply to frederick wheeler

    Lynn,

     

    I understand what you are doing when you are receiving the error.

     

    When you first activate Muse you enter an AdobeID. This same AdobeID account is used when connecting with Business Catalyst when publishing from Muse. If there is a problem/mismatch/synchronization issue with your AdobeID and Business Catalyst Account, you may receive this authentication error. Deactivating and reactivating has resolved this issue for other users: forums.adobe.com/thread/985495?tstart=0

     

    Please follow the steps I outlined for deactivating and reactivating Muse.

     

    1. Go to Help.
    2. Select 'Deactivate muse'.
      Screen shot 2012-04-09 at 1.59.26 PM.png
    3. Select 'Deactivate and Quit'.
    4. Start Muse again and re-enter your user name and password.

     

    Once you have deactivated and reactivated Muse, try publishing your site again.

     

    Best regards,

    Corey

     
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  • Currently Being Moderated
    Apr 10, 2012 11:04 AM   in reply to frederick wheeler

    Did this resolve the problem for you?

     
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  • Currently Being Moderated
    May 8, 2012 11:39 AM   in reply to frederick wheeler

    It is not part of the normal Muse beta 7 update process - it's an error that a small number of users are encountering. We apologize for the inconvenience. Thanks for following up and helping to improve the Muse beta.

     
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  • Currently Being Moderated
    Apr 12, 2012 1:14 AM   in reply to Corey@Adobe

    Just to say I hve had the same problem which your advice, Corey, sorted out.

     
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