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Nick Shaw
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Production Premium CS5.5 won't install under OSX 10.7.2

Apr 8, 2012 5:10 AM

The install fails with this error:

 

Exit Code: 24

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 91 error(s), 0 warning(s)

 

ERROR: DW001: Set payload cancelled status

 

ERROR: DW049: Payload {007A2A28-D6A8-4D91-9A2B-568FF8052215} has an action "install" but no resultState

.

.

.

ERROR: DW049: Payload {FFC07452-6E0A-47A6-86E2-E18C9A992E7B} has an action "install" but no resultState

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Player for Embedding 3.1: User cancelled installation

ERROR: DW001: User cancelled the operation

------------------------------------------------------------------

 

Clicking the "contact Customer Support" link asks me to download Adobe Support Advisor, but that "quits unexpectedly" immediately on launch. I downloaded the latest version of the Air installer in case that was the issue, and when I ran the installer I got an error which said "This application requires a version of Adobe AIR which cannot be found"!  The AIR installer requires AIR to be already installed!  I don't know where to go from here.

 

May be worth noting that the machine is a brand new MacBook Pro 8,3 2.5GHz i7 which does not have a huge amount of other software on it.

 
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