Adobe Community: I have attempted to dowload the beta version 6.7

Currently Being Moderated

1. Jeff Schewe,

Apr 9, 2012 8:15 PM in reply to gramfram

Report

It would be useful to know what version of Photoshop you are trying to install into...

|

Mark as:

Currently Being Moderated

2. gramfram,

Apr 9, 2012 8:44 PM in reply to Jeff Schewe

Report

I just upgraded to cs5 since buying the mark III. I had some errors with that install on cs5 but adobe said not to worry about them since cs 5 is working on my computer. After attempting more soultions I can see generic thumbnails of the image and when I right click on the image I'm missing the open in camera raw. If I say open in CS5 the image will open in camera raw . So confusing.

Is is possible that I have the plug in in the wrong folder? Could you help me to get in the right folder? I ahve searched for the instructions but have not found them

Thanks

|

Mark as:

Currently Being Moderated

3. Jeff Schewe,

Apr 9, 2012 9:33 PM in reply to gramfram

Report

gramfram wrote:

After attempting more soultions I can see generic thumbnails of the image and when I right click on the image I'm missing the open in camera raw. If I say open in CS5 the image will open in camera raw . So confusing.

Are you trying to view 5D MIII in Bridge CS5? If so, you may need to pruge the cahce from those folders you may have visited before downloading and installing ACR 6.7. Go to Tool, Cache, Purge Cache for folder xxx.

|

Mark as:

Currently Being Moderated

4. gramfram,

Apr 9, 2012 9:46 PM in reply to Jeff Schewe

Report

Yes. I just purged the cache. Should I now put the camera plug in the trash and start over and re download the update again?

When I try to install the update I can't get past the screen that says some updates failed to install. update is not applicable. So I can't even get to the instruction part. :

|

Mark as:

Currently Being Moderated

5. Arohanui2012,

Apr 10, 2012 9:44 AM in reply to gramfram

Report

I'm right there with you. I have CS5 and I'm trying to update/install camera raw for the first time. When I download the ACR 6.7 from Adobe website and try to run the patch installer it says update not applicable. Looking for a solution, if I find one I will post.

|

Mark as:

Currently Being Moderated

6. Ashutosh.Nigam,

Apr 13, 2012 10:14 AM in reply to Arohanui2012

Report

Hi,

Kindly follow the below mentioned steps to make sure your updates work fine:-

1) Restart your System

2) Launch PS

3) Go to Help -> Updates -> Preferences and make sure the box for ACR is checked.

4) Open the download file and double-click AdobePatchInstaller, and follow the on-screen instructions.

5) Quit PS and let the patcher run.

6) Quit Update Window after successful installation

7) Verify ACR

ACR update should work fine now, if it still does not work,

Please provide us with Camera Raw installer log file at "/Library/Logs/Adobe/Installers", This would help us in resolving the issue.

Please mail it to asnigam@adobe.com.

Thanks,

Ashutosh

|

Mark as:

21,024 posts
Dec 23, 2006

Currently Being Moderated

7. Noel Carboni,

Apr 13, 2012 7:24 PM in reply to gramfram

Report

gramfram wrote:

I had some errors with that install on cs5 but adobe said not to worry about them since cs 5 is working

I guess it's not working after all. Seems to me this is the root of the problem.

-Noel

|

Mark as:

Currently Being Moderated

8. Ashutosh.Nigam,

Apr 16, 2012 10:24 PM in reply to Ashutosh.Nigam

Report

Hi,

If issues is still not resolved please try following the below mentioned steps:

1) Reboot your system

2) Re-download the patch, Unzip the patch installer using winzip or winrar

3) Run the AdobePatchInstaller.exe by using clicking on the right mouse button and choosing Run As Administrator.

Please let me know if it helps, Otherwise I will setup a connect session to resolve the issue.

Regards,

Ashutosh

|

Mark as:

Currently Being Moderated

9. gramfram,

Apr 16, 2012 10:30 PM in reply to Ashutosh.Nigam

Report

I resolved the issue. Adobe sent me cs5 on cd. I had trouble downloading it and had errors. Adobe told me not to worry about the errors as long as cs5 loaded on my computer. I finally uninstalled cs5 and went to the website and downloaded the trial version. Guess what it install perfect and I downloaded the beta version fine. I'm working now.

|

Mark as:

Currently Being Moderated

10. Arohanui2012,

Apr 21, 2012 6:08 PM in reply to Ashutosh.Nigam

Report

Thanks, I tried that. It still says the update is not applicable.

Steve

|

Mark as:

Currently Being Moderated

11. Ashutosh.Nigam,

Apr 24, 2012 6:46 AM in reply to Arohanui2012

Report

Please check your private message and send me the required details.

Regards,

Ashutosh

|

Mark as:

Adobe Camera Raw

I have attempted to dowload the beta version 6.7

Apr 9, 2012 7:47 PM

More Like This

Bookmarked By (0)

Answers + Points = Status