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Steve 038
Currently Being Moderated

Dreamweaver CS4 Serial Number Problems

Apr 4, 2012 9:05 PM

Hi guys, I bought a new copy of Dreamweaver CS4 a couple of years ago, installed it, and its run fine. I don't build websites for a living, have just built one for myself and a couple of groups I'm involved with.

 

Just a few weeks back, I went to use the program and it told me to enter my Serial Number. I thought this was a bit wierd as I'd been using the program for a couple of years, and entered the Serial Number provided on the packaging when first installed. When I entered the Serial Number a red X appeared next to the number and the message "The serial number you entered is not valid"

 

Why would this have happened? Has the program been corrupted? I've been using the program without any problems until this started, now I can't seem to get into it. How can I fix this problem?

 

Many thanks.

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Replies
  • Currently Being Moderated
    Apr 5, 2012 3:59 AM   in reply to Steve 038

    Hi Steve,

     

    you could have a look here to inform you about Adobes help

     

    http://www.adobe.com/products/eulas/pdfs/Gen_WWCombined-combined-20080 623_1026.pdf

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html

    http://forums.adobe.com/community/download_install_setup.

     

    If you use this link: http://www.adobe.com/products/activation/phonenumbers.html you can also try the chat, and my experience with them has been very good:

     

    drCahtSoftwAct.jpg

     

    Good luck!

    Hans-Günter

     
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  • Currently Being Moderated
    Apr 10, 2012 2:24 AM   in reply to Steve 038

    Hi Steve,

     

    in my DW it's found here:

    drDectivate01.jpg

     

    and I got this message:

     

    drDectivate02.jpg

    Good luck!

    Hans-Günter

     
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  • Currently Being Moderated
    Apr 10, 2012 2:51 PM   in reply to Steve 038

    If you're unable to deactivate it from your old computer, then we understand.

    Just go ahead and install/activate it on your new computer. If you encounter any issues with activating it, then contact our support via chat or phone and we can help get you activated.


    Check this article for more info, including a phone number for contacting support: http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html

     
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  • Currently Being Moderated
    Apr 10, 2012 2:57 PM   in reply to Steve 038

    Hi Steve,

     

    at the moment I would like to repeat my recommendations from paragraph 1 of this thread, 'cause this must be the right way in this stage, to talk to Adobe itself about your problem.

     

    Good luck!

    Hans-Günter

     
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  • Jim Carpenter
    546 posts
    Apr 6, 2006
    Currently Being Moderated
    Apr 10, 2012 3:10 PM   in reply to hans-g.

    Steve-First make sure the serial number is exacly as on the packaging. I have had this problem before and it was one digit that was incorrect. I actuallu had to ask someone to read it off the label and I watched the computer.

     

    If it was activated before, I am not sure why you would have to re-enter your serial number. I have received the "too many activations" on software that was not de-activated when I installed on a new system.

     

    The only answer is to contact Adobe. It is a little frustrating because of the wait time, but in the end, they are courteous and will fix your problem.

     

    Jim

     
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  • Currently Being Moderated
    Apr 18, 2012 7:47 PM   in reply to Steve 038

    Steve 038 wrote:

     

    I think its important Adobe knows there are such good rip-off copies of their products being produced and sold to unsuspecting customers, who, like me, think they're buying the genuine article.

     

    They already know.

     

    They're acutely aware of the fact and they target piracy vigorously on an ROI basis.

     

    I suspect that if they think it's worth chasing they'll do so but they're more interested in the suppliers who sell thousands or millions of pirate copies.

     

     

    Steve 038 wrote:
    If Adobe would like my copy to examine, I'm happy to send it to them.

     

    Unlikely to achieve anything other than confirm that pirate copies are usually convincing at face value.

     

    If you really want to follow it through, use this form

    http://www.adobe.com/aboutadobe/antipiracy/reportform.html

     

    You got burned buying at an apparent bargain price from an unauthorised vendor. Lesson learned. Deals which seem too good to be true, usually are.

     

    Buy from authorized vendors and register your serial number with Adobe when you buy it.

     
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