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Damien_Maelstrom Calculating status...

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Installing CS5 trial, get error 1402; I ran the setup as administrator; Win 7, 64-bit, home computer

Apr 9, 2012 6:41 PM

Tags: #error #registry_key #exit_code_7 #installation_help #1402

I am trying to install CS5 Master Collection (trial). I receive the Exit Code 7, and the error 1402 - Could not open key. I have followed all the suggestions provided by Adobe Support, to no avail. I have run the setup as administrator with full rights. I am installing on a desktop computer, Win 7 64-bit, AMD 64 processor, 6 gigs of RAM, 274 gigs free on a SATA HD. Please help, I am tearing my hair out. I started the day with a full head of hair and am now bald.

908 Views 4 Replies Latest reply: Arpit Kapoor, Apr 11, 2012 1:20 AM

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1. Manish-Sharma,

Apr 10, 2012 2:40 AM in reply to Damien_Maelstrom

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Can you please collect the install logs and paste in on the website "PASTEBIN.COM" and provide the link here

To have the install log check this article:-
http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html

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2. Mylenium,

Apr 10, 2012 3:15 AM in reply to Damien_Maelstrom

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As Manish said, we need to know which (Registry) key exactly by ways of the install logs. Could be permissions issues, could be blockages from security tools or Windows' system protection...

Mylenium

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3. Nikhil Bisne,

Apr 10, 2012 4:11 AM in reply to Damien_Maelstrom

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Not sure if this helps but you can also have a look at http://kb2.adobe.com/cps/404/kb404622.html also (if it makes sense ).

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4. Arpit Kapoor,

Apr 11, 2012 1:20 AM in reply to Damien_Maelstrom

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You may follow the suggestions mentioned in the below article.

http://helpx.adobe.com/creative-suite/kb/error-1401-1402-1404-or.html

In case you still get the same issue, give us the install.log file as already mentioned by Manish and Mylenium.

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