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"Cannot contact reliable source" error

Apr 10, 2012 11:12 AM



I'm trying to download version 11 of flash player but keep getting this error, it will either be 12% with my secuirty settings on, or 47% with security settings off.  My husband's PC has the same problem.  I'm on Windows XP home edition 2002, 32 bit, and my browser is firefox. I use AVG as my internet security.


I have tried everything! and i've been round this forum a few times looking at your solutions with people who have had the same problems.  I even deleted my old version of flashplayer (version 10) as it was one of the suggestions, but that didn't work either.  And now I am completely flash playerless...


We have wireless internet but have never had a problem downloading anything else. 


I uninstalled flash player using my add/remove programs, rebooted and tried to install it again, with my secuirty settings off, and got the same error.

I tried to download the uninstaller on your site but got some long error message that ended with " not a valid Win32 application". I got this same error when trying to download flash player with your direct links dotted all over the forum. 

I tried the common flash player issues but that didn't help either.  And yes I do close firefox when installing flashplayer.


I have no idea what else to do and when I try to search google for other options it keeps giving me your website, so i'm going round in circles, I've been at this for hours and all i've managed to do is delete my old version of flash.


Please help, and please don't redirect me to your troubleshooting and flash player issues as neither tackles this problem directly.



  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Apr 10, 2012 12:43 PM   in reply to stacyclaire

    Hi Stacy,

    Could you try to download the appropriate stand alone installer and try again?


    Windows stand alone installers




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  • Currently Being Moderated
    Apr 10, 2012 3:04 PM   in reply to stacyclaire

    Download the current 32 bit uninstaller 


    Uninstaller for 32 bit Operating Systems

    Close all browser windows and run the uninstaller 

    Restart Windows 

    Delete all remaining files and folders located in the following directories. (tip: copy and paste these paths into the path bar in a Windows Explorer window) 

    • C:\Windows\system32\Macromed\Flash 
    • %appdata%\Adobe\Flash Player 
    • %appdata%\Macromedia\Flash Player

    Verify that the file “FlashPlayerCPLApp.cpl” in C:\Window\system32\  has been deleted.

    Download the following installer file: 32 bit Flash Player Plug-in (All other browsers)

    Physically disconnect from the Internet and run the installer.

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  • Currently Being Moderated
    Apr 11, 2012 9:14 PM   in reply to stacyclaire

    stacyclaire wrote:


    "C:\Documents and Settings\user\My Documents\Downloads\uninstall_flash_player_32bit.exe is not a valid Win32 application."

    This usually indicates that the download did not complete.  If you ever see this message again, just download the program again.

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  • Currently Being Moderated
    Apr 5, 2013 9:56 AM   in reply to stacyclaire

    I'm having this issue as well, but on Mac's with 10.6.8. Every machine i've tried to download Flash on gives me the error that it cannot connect to a reliable source.

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