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h00ver
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Install error - an action script error occurred

Apr 5, 2012 4:15 PM

I have OSX 10.6.8  When I try to install Muse, Beta 7 I get an error message -and action script error occurred

 
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  • Currently Being Moderated
    Apr 6, 2012 3:41 PM   in reply to h00ver

    Could you post a screenshot of the error message?

     
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  • Currently Being Moderated
    Apr 9, 2012 9:41 AM   in reply to h00ver

    Can you copy the text out of that alert? I'd like to see the entire stack.

     
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  • Currently Being Moderated
    Apr 9, 2012 10:46 AM   in reply to h00ver

    Looks like Muse is encountering some problem writing a log file.

     

    If you switch to the Finder and choose 'Go to folder' from the 'Go' menu, and enter ~/Library/Preferences, like so:

    Screen Shot 2012-04-09 at 10.43.15 AM.png

     

    Do you have an 'AdobeMuse' folder in there? Is there anything in that folder?

     

    Do you have an 'Adobe' folder in there containing a folder named 'HeadlightsAIR'? Is there anything in that folder?

     
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  • Currently Being Moderated
    Apr 9, 2012 3:04 PM   in reply to h00ver

    Maybe Muse can't write to the ~/Library/Preferences/Adobe folder. If you do a 'get info' on that folder in the finder, does your user account have read & write priviledge?

    Should look like so:

    Screen Shot 2012-04-09 at 3.02.57 PM.png

     
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  • Currently Being Moderated
    Apr 10, 2012 11:03 AM   in reply to h00ver

    Your message didn't come thru - did you check the permissions on that Adobe folder?

     
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  • Currently Being Moderated
    Apr 10, 2012 11:14 AM   in reply to h00ver

    Still didn't come thru - does your user show 'read & write' for that folder?

     
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  • Currently Being Moderated
    Apr 10, 2012 1:11 PM   in reply to h00ver

    If you open the Terminal app from /Applications/Utilities, and type in this command:

    touch ~/Library/Preferences/Adobe/myNewFile

     

    What does the terminal window say? Is the file 'myNewFile' created in the ~/Library/Preferences/Adobe/ folder?

     
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  • Currently Being Moderated
    Apr 10, 2012 1:44 PM   in reply to h00ver

    Yes, and then hit the return key to execute that line.

     

    If you can't write to that directory, you should see something like this:

    Screen Shot 2012-04-10 at 1.42.08 PM.png

     

    If you can write to that directory, you should see something like this:

    Screen Shot 2012-04-10 at 1.43.52 PM.png

     

    and the file should be created if you check that folder in the finder.

     
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  • Currently Being Moderated
    Apr 10, 2012 2:28 PM   in reply to h00ver

    Ok, that's progress - for some reason you're not allowed to write to that folder. Let's figure out why.

    Type this into your terminal window:

     

    ls -ld ~ && ls -ld ~/Library/ && ls -ld ~/Library/Preferences && ls -ld ~/Library/Preferences/Adobe

     

    I want a screenshot of the result of that. Should look something like this:

     

    Screen Shot 2012-04-10 at 2.26.54 PM.png

     

    If you have trouble posting the screenshot here, you could email it to me at lbushore@adobe.com

     
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  • Currently Being Moderated
    Apr 10, 2012 2:56 PM   in reply to adobelance

    Thanks for sending the screenshot. You've got some unusual permissions on that folder, which is preventing Muse from writing to it.

    Type this command into the terminal window to fix up the permissions, and you should be able to launch Muse:

     

    chmod 755 ~/Library/Preferences/Adobe

     
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  • Currently Being Moderated
    Apr 10, 2012 4:02 PM   in reply to h00ver

    Just executing that chmod command should do it. After that try launching Muse again.

     
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