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dulcehector
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No "Open Project" or "New Project" in Premiere Elements 10

Jan 14, 2012 5:30 AM

My install of Premiere Elements 10 was fine.

 

The welcome screen comes up fine.  The "Organize" works fine.

 

But when I click "New Project" the activity bar comes up but then goes away and nothing opens.  Sometimes the activity bar flashes up again for a few seconds then goes away.

 

I noticed that the Adobe Premiere Elements 10.exe and the Adobe Premiere Elements.exe files are both running.

 

Same thing happens when I click "Open Project".

 

When I try to begin a new project in the Organizer window - nothing.

 

We are running Windows 7 Ultimate 32-bit SP1.

 

We have been struggling with this software for days trying to uninstall and re-install it to try to get it to work.

 

Very, very frustrating.

 

It looks like a good product - if you can get it to work!

424 Views   4 Replies   Latest reply: Dr. Eppe, Apr 10, 2012 2:01 PM
 
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  • Steve Grisetti
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    1. Steve Grisetti,
    Jan 14, 2012 8:13 AM   in reply to dulcehector
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    Have you tired resetting the licensing, per the FAQs to the right of this forum?

    http://forums.adobe.com/thread/542377

     

    (Also, have you ensured that you installed the 32-bit and not the 64-bit version of the program?)

     
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  • dulcehector
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    2. dulcehector,
    Jan 14, 2012 11:08 AM   in reply to Steve Grisetti
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    Steve, thanks for the reply.

     

    I confirmed we installed the 32-bit version of the software (we started with Disc 1) and I ran the licensing software and it still does not work.  The activity bar we get after we click "New Project" stays on a little longer but then goes away.  Also, I failed to mention, after we click "Open Project" we get a little file folder, but when you click it the software shuts off.

     

    Any more thoughts before I send an email to Adobe Tech Support?

     

    And again, thanks for your time.

     
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  • Bill Hunt
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    3. Bill Hunt,
    Jan 14, 2012 11:18 AM   in reply to dulcehector
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    Hm-m, with the program shutting down, I would look over this ARTICLE and especially the checklist at the beginning, to see if everything there is OK.

     

    Good luck,

     

    Hunt

     
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  • Dr. Eppe
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    4. Dr. Eppe,
    Apr 10, 2012 2:01 PM   in reply to dulcehector
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    OK, here is a solution (At least it worked for me).........

     

    Go to your C Drive,

    Program Files,

    Adobe Folder,

    and the Adobe Premier Elements Folder.

     

    Scroll down within this folder until you see 2 .exe files named - 'Adobe Premiere Elements 10.exe' & 'Adobe Premiere Elements.exe'

     

    Dbl-Click the 2nd exe file 'Adobe Premiere Elements.exe'  (Not the one labeled with a 10)

     

    You will be met with a screen to accept the agreement, followed by the program opening, but appearing with full screen of gray.

    Go to 'File', 'New', then 'Project'

     

    **I would recommend that you create a desktop shortcut to the 'Adobe Premiere Elements.exe' file because even after accepting the licensing agreement, the Adobe welcome screen will still not function correctly (I have Win 7 Enterprise SP1).  Adobe needs to do some troubleshooting with this incompatibility.

     
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