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bmwwbi
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Acrobat X Pro crashes when using commenting tools after saving as Reader Extended pdf

Mar 28, 2012 12:58 PM

Working in large PDF with editor who uses Reader X. After I save pdf as Reader Ext PDF-Enable Commenting & Measuring and use Insert text at cursor tool, Replace text tool, etc, the program crashes often. Usually no recovered pdf is available. I do not have Reader installed. I've tried resetting default PDF handling in Preference\General, but it doesn't seem to make a difference.

 

In fact, I also sometime crash using Commenting tools in a PDF just shared and edited between Acrobat X Pro users.

(Win 7 64-bit)

The error is always in Annots.api

 

Description

Faulting Application Path:              C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe

Problem signature

Problem Event Name:                      APPCRASH

Application Name:                           Acrobat.exe

Application Version:                         10.1.2.45

Application Timestamp:                   4f02e85c

Fault Module Name:                        Annots.api

Fault Module Version:                      10.1.2.45

Fault Module Timestamp:                4f02f5dd

Exception Code:                                c0000005

Exception Offset:                              000f5d33

OS Version:                                        6.1.7601.2.1.0.256.1

Locale ID:                                           1033

Additional Information 1:                0a9e

Additional Information 2:                0a9e372d3b4ad19135b953a78882e789

Additional Information 3:                0a9e

Additional Information 4:                0a9e372d3b4ad19135b953a78882e789

 

Extra information about the problem

Bucket ID:                                          2779602682

 
Replies
  • Currently Being Moderated
    Mar 29, 2012 2:43 AM   in reply to bmwwbi

    Are there some specific steps to reproduce the crash with Acrobat/Reader? Does this happen with any specific commenting tool?

     
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  • Currently Being Moderated
    Mar 29, 2012 7:11 AM   in reply to bmwwbi

    There is a similar issue that has been fixed in the upcoming patch release. Please let us know if your crash occurs even after applying the patch.

     
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  • Currently Being Moderated
    Apr 11, 2012 12:15 AM   in reply to bmwwbi

    Reader/Acrobat 10.1.3 patch is now live on Adobe website for download. Please upgrade and let us know if your issue is still happening.

     
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